TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Excellent product and support

What do you like best? The flexibility to meet our needs with the options in TeamSupport. The numerous integration options, the workflow automation are valuable to us. What do you dislike? We have minimal dislikes. There are a few things that are not as intuitive as I think they could be. An example is in the Tickets, the options in the right pane are not all obvious how to populate. Recommendations to others considering the product I highly recommend TeamSupport because of the ...

Security

What do you like best? Its good even for controlling the security and taking remote What do you dislike? one thing is disliked is u need license to install What business problems are you solving with the product? What benefits have you realized? I have created a bot for doing repetitive task

Great Software

What do you like best? I love that team support is an all in one customer support intergrated database. We don’t have to switch back an forth from screen to screen anymore What do you dislike? I haven’t come across any issues that we dislike as of yet. Recommendations to others considering the product None , it’s a great Software What business problems are you solving with the product? What benefits have you realized? We are solving our IT help desk and customer self service issues. ...

Good softwre

What do you like best? It’s an affordable and user friendly program. What do you dislike? It might not have all the features in the program that I would like to use. Recommendations to others considering the product It’s easy to use but would implement more feature into the program and easier contact for support. What business problems are you solving with the product? What benefits have you realized? Solving multitasking and support issues and it’s easy to implement with other software.

Great for communication in a group task

What do you like best? When working on a website it helps to communicate throughout the office. What do you dislike? I do not like some of the file sharing options. Sometimes there's issues What business problems are you solving with the product? What benefits have you realized? Website building with a team

Incredible issue backing and the board framework

What do you like best? TeamSupport makes it simple to deal with high volumes of help asks for rapidly and proficiently. In the same way as other ticket following frameworks, TeamSupport gives mix email to make it simple for clients to open help demands and react to refreshes, however where TeamSupport truly sparkles is in its "ticket redirection" highlights, which make it simple for care staff to discover comparable help solicitations and re-utilize the goals of those issues to consequent ...

An effective help desk that improves teamwork

What do you like best? When you start working within a company, usually more traditional means such as e-mail are used to solve customer problems, but these means end up being useless and slow. In our company we were seeing several HElp Desk and in the end we chose TeamSupport, mainly because it offers a lot of facilities to have a fluid communication with the clients. Within these facilities you can see the ability to tag queries, the possibility of attaching notes to each client with ...

TeamSupport Review from new customer

What do you like best? Ease of use. On-boarding support has been tremendous -- readily available and work through the issues with you. What do you dislike? SLAs were not very flexible to fully support real-world scenarios. What business problems are you solving with the product? What benefits have you realized? Tracking of defects during testing cycles (unit/system/SIT/UAT for IT consulting implementation projects and providing Tier 2/3 IT help desk support. Real-time access to tracking ...

Used it extensively at my work

What do you like best? Ease of use for providing customer support. Also the interface is amazing. What do you dislike? Not that I can think of anything, but the price could have been a little on a lesser side. What business problems are you solving with the product? What benefits have you realized? Ease of providing customer service

Comprehensive customer service

What do you like best? It is easy to configure and has customization features that fit the needs of our team. The ticket system is the best, I can track conversations with customers without any loss regardless of whether they contact me from Facebook or Gmail. What do you dislike? More customization features to the dashboard are missing. Recommendations to others considering the product It is a great solution for providing personalized customer service quickly and efficiently. What ...