TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

TeamSupport has increased customer satisfaction by enabling easy tracking of cases

What do you like best? Its cuts on operating cost, it's easy to use and very efficient as well. It has affordable pricing, it improves business to business customer loyalty. It has a trial version What do you dislike? TeamSupport is an amazing Help Desk software i have been using it as a trial version and it has been just great Recommendations to others considering the product: If you have a large base of customers and a little down on agents responding to customers this is the software ...

It is the technical assistance organizer and is perfect for any company

What do you like best? it makes it easier for the whole team to focus on the clients with the excellent support tools that it offers us, we have been able to resolve what we could not previously. All its features are fantastic. What do you dislike? There are some loops in the rules of support ticket automation that are difficult to understand and these limitations are a small software problem that should be resolved. Recommendations to others considering the product: I think it is the ...

The solutions with burials are endless is fantastic

What do you like best? TeamSupport makes the configuration of the portals extremely easy and really performs very advanced functions to support in which people can be useful to offer them excellent support and better handling of the documentation that they are introduced. What do you dislike? Should provide more explanations to implement all the right functions at the time of answering any task here. It has many functions and it would be of great help a basic tutorial for those who are ...

The best customer support tool

What do you like best? It is an excellent product for companies of any size and to facilitate the administration of a support for the client that offers a very easy interface to manage to assign the ticket to each user so that at the same time the efficiency of the company and the time of response. What do you dislike? They should improve the system to correct the words since sometimes at the end of the sentence instead of staying where they want to make notes of additional corrections ...

Incredible help and the management framework

What do you like best? TeamSupport is anything but difficult to execute and use for the care staff and clients that submit demands. It incorporates all around effectively with our condition and the help from Team Support is amazing. The reports are vital to our group and exceptionally valuable for responsibility of care staff, yet additionally to help distinguish drifting inconvenience spots in our condition. The interface for clients is simple for them to embrace and depend upon. The ...

Great for keeping Relationships strong!

What do you like best? The product has been wonderful for giving my team and I a wonderful dashboard to view all of the information we need to keep track of our customers. What do you dislike? It is quite heavy when it comes to learning where everything is at, but that is just a personal gripe. What business problems are you solving with the product? What benefits have you realized? It has helped me to realize how easy stress is to control when you have the right tool for the job.

Love it

What do you like best? Ease of use and flexibility. Hard to pick one thing What do you dislike? Not much at all. Can’t complain about anything What business problems are you solving with the product? What benefits have you realized? Help desk

Support like no other

What do you like best? That you can easily find and track customer info and what the already have. You also can get a free trial to try it out. What do you dislike? Maybe the pricing is a little high and 2 seperate costs. What business problems are you solving with the product? What benefits have you realized? It has made keeping customer info together alot easier. Not too much vacation and forth looking for information you need.

Easy to use ticketing system

What do you like best? Ease of learning and using, tracking of tickets, reporting, trend tracking. What do you dislike? Slowness at times, sometimes it takes a long time to load ticket use knowledge base. What business problems are you solving with the product? What benefits have you realized? Organizing tickets, reporting. Tracking

Best ticketing support system

What do you like best? Best is screen recordings product tracking is very easy user interface is very user friendly which can be easily understandable for common user What do you dislike? Reports cannot be created in pdf format no option to export to pdf What business problems are you solving with the product? What benefits have you realized? We are using in for ticket management dashboards are helpful to track current status both customer and employee tickets can be tracked