TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Easy dashboard and lots of options

What do you like best? Tickets analysis and straight forward graphical reforestation on the dashboard . A lot of information to manage the departments and get first hand information What do you dislike? There is nothing much to dislike in team support but might be the inventory management is not helpful What problems are you solving with the product? What benefits have you realized? We are using it for daily IT support tickets for all the company.

TeamSupport centralizes our support functions

What do you like best? Having all of our content in one easy to find centralized location to be transparent. What do you dislike? There are small minor bugs with TeamSupport that we can easily get around. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? We implemented TeamSupport to centralize customer support processes as we have a decentralized team in various locations.

Great for service tech management

What do you like best? The ability to get a complete overview of the status of an account across all tickets for that customer. What do you dislike? Would like a more robust section to document account details that are NOT ticket-specific. For example, a secure section to house user or account passwords, etc... What problems are you solving with the product? What benefits have you realized? tech support repository for service technicians who are servicing a large number of separate ...

Great B2B Software. Definite recommend!

What do you like best? To create and assign tickets for B2B issues, speeding up service and efficiency based on severity level. Can easily see tickets created by other users and what has transpired in previous issues. What do you dislike? Nothing to dislike, there are many features to take advantage of that we aren't even using yet. Recommendations to others considering the product: be clear on what your needs are so that the implentation team can better train you on how to use the ...

Powerful, user-friendly help desk solution with the best customer service team in SaaS!

What do you like best? TeamSupport is very easy to use. The User Interface is top-notch, will all the features you need to quickly and accurately respond to customer inquiries. From an Admin perspective, TeamSupport's reporting is world-class. Being able to create my own reports based on any value in TeamSupport has been a immense time-saver. TeamSupport has always been very responsive with feedback and new feature requests. I had inquired about Agent single-sign-on previously, and was ...

Very robust, easy to use

What do you like best? The area that has been the most use to me is the Knowledge Base. We get a lot of support calls with different errors, and we used to have all the errors documented in a Word doc that quickly grew to over 65 pages, with screen shots and possible resolutions of the errors. It was terrible to have to scroll through a 65 page document (and one that would keep growing to find the error I was looking for. We couldn't search effectively in that document because the screen ...

Informative and easy to understand

What do you like best? Their eagerness to find a solution to our needs What do you dislike? Not team support issue, I wish i had more time to spend learning What problems are you solving with the product? What benefits have you realized? Easier to track projects within our organization

Very Intuitive

What do you like best? Team Support is very easy to use and you can navigate from pages to pages with ease. What do you dislike? There should be more customization or ability to customize which columns you want to see on the user level not just the admin. What problems are you solving with the product? What benefits have you realized? Application related issues. It's good to have a system where you can track issues and monitor its progress.

Best support team to trouble shoot The run time error

What do you like best? Team support help in trouble shoot the run time error. Once the software or application has been developed it has been used by the client or the end users. While using the clients or end users find any problem or if they stuck in middle or that application or software will not work then they will connect to the support team. It is very easy tool user friendly environment to track the logged tickets as well They will find out the actual problem and fix it ...

Team support high recommend software

What do you like best? No glitches and I can edit customize as I like to for each customer or service ! What do you dislike? Nothing I love everything about this software Recommendations to others considering the product: If you want a high organized design with comparable customer creations this is perfect for you ! What problems are you solving with the product? What benefits have you realized? Customer services or scheduling