TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

helps us keep in touch with clients

What do you like best? customization, syncing with systems, varied levels and options for ticket severity/type/status What do you dislike? can't mass delete, more visibility for recent activity Recommendations to others considering the product: Testing features helps to get familiar with options What problems are you solving with the product? What benefits have you realized? resolving client questions, connecting with our groups

Teamsupport

What do you like best? You can set the status of a ticket when you send an email What do you dislike? Chat is awful, searching in a KB database isn't good. What problems are you solving with the product? What benefits have you realized? I have realized the benefits of TeamSupport creating too many tickets and how to merge them

It's good but needs improvements.

What do you like best? I like the feature of merging tickets. we often get new tickets created by a customer emailing in for a ticket we are already working on. What do you dislike? The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our appointments are 2 hours, some are 1 some are 4. What ...

Great ticket management software

What do you like best? Software is customizable, easy to use, and everything is very organized. What do you dislike? Sometimes our knowledge base takes a while to load. What problems are you solving with the product? What benefits have you realized? Managing tickets. Teamsupport has greatly improved our team's workflow.

A visually appealing way to increase organization

What do you like best? My team has daily tag ups each day and TeamSupport plays an integral role. The software helps our service team and the company as a whole increase productivity and more importantly accountability. Each user knows their responsibilities and follow up is easy and seamless. The knowledge base provides a great area to upload information for all to have access too on a reoccurring basis. Having profile pictures also adds a bit of fun to the experience What do you ...

It's a stable system that provides users and customers with a quick method to interface,

What do you like best? ability to email colleagues ticket contents (subscribe What do you dislike? sometimes the Status asks to be updated when you look at an old ticket Recommendations to others considering the product: Use it What problems are you solving with the product? What benefits have you realized? Customers of our product have the ability to report issues.

Using Team Support

What do you like best? I like the layout and website. Straightforward. What do you dislike? I do not like all the spam that comes in through email. Recommendations to others considering the product: Give it a try it is a cost saver to any organization. What problems are you solving with the product? What benefits have you realized? Return portal

Great for collaborating

What do you like best? I like TS because I can keep track on everything that’s going on with the companies that are under my supervision in real time and It makes it easy for me to work with people in different parts of the country. What do you dislike? It doesn’t stay logged in so you need to login each time. Recommendations to others considering the product: It’s great for big companies What problems are you solving with the product? What benefits have you realized? Making sure all ...

Good system!

What do you like best? Very easy to navigate. Search past and current calls is very simp;e What do you dislike? Reporting can be a little difficult. Trying to fine the right fields to get what you need seems a little cumbersome. Recommendations to others considering the product: I would highly recommend it. What problems are you solving with the product? What benefits have you realized? We are using for our call center. Good trackability of current and past support calls.

Excellent support experience

What do you like best? You can respond swiftly to submitted tickets and you get notified quickly on the responses posted on the ticket. What do you dislike? The sad and like feature, slow to load some times, email notifications are slow to send/receive What problems are you solving with the product? What benefits have you realized? bugs or defects or adding features