TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Teamsupport

What do you like best? easy, to navigate, find answers to most of the questions What do you dislike? sometimes you have to search on your own outside the server to find some answers What problems are you solving with the product? What benefits have you realized? customer realations, lots to learn

solid product

What do you like best? reports are useful and the Dashboard is fine, reasonable price and getsthe job done. What do you dislike? mobile app not great. I wish the categorizing was better - colors or icons to sort tickets. What problems are you solving with the product? What benefits have you realized? we are better able to keep track of latent issues that might otherwise be dropped for more urgent matters

Team Support Rocks!

What do you like best? I like the fluidity of the platform. It is very robust and intuitive. I am happy to use this tool over salesforce any day. What do you dislike? Sometimes it takes a minute or two to search for tickets as the platform is processing data. If we could speed up the search time speed, that would make this product amazing! Recommendations to others considering the product: It is worth the investent What problems are you solving with the product? What benefits have you ...

Excellent product and support

What do you like best? The flexibility to meet our needs with the options in TeamSupport. The numerous integration options and the workflow automation are valuable to us. To ensure consistent handling of our support tickets, we have enabled numerous automated processes. This provides the consistency we want, and improved productivity. What do you dislike? We have minimal dislikes. There are a few things that are not as intuitive as I think they could be. An example is in the Tickets, ...

Exelente trabajo

What do you like best? lo fácil que es trabajar en la plataforma , ya que con presionar algunos pocas opciones puedes trabajar fácil y sencillo. What do you dislike? Los tiempos de carga de cada archivo ya que cuando entras a cargar un ticket , tarda demasiado y en ocaciones pinchas sobre un link y no te envía al ticket que seleccionaste. Aun falta por mejorar algunas cosas pero pueden seguir mejorando para a si brindar un buen servicio. Recommendations to others considering the ...

Increased Accountability

What do you like best? I like that team support becomes a bottle neck to allow us to review our handling of customer service issues across multiple departments. What do you dislike? There is nothing that we currently Dislike. What problems are you solving with the product? What benefits have you realized? I helps us keep track of service issues handled by many different service reps and allow me an interface so I can see where we stand in resolving them.

Encuesta Teamsupport

What do you like best? Que es un software creado para las empresas, es un tipo de software diseñado para atención al cliente What do you dislike? Un poco de dificultad en el intercambio de archivos Recommendations to others considering the product: Que deben probarlo, ya que es un buen software What problems are you solving with the product? What benefits have you realized? El de llevar los informes de manera muy personalizada, que es un paquete de software que permite darle al ...

All-encompassing, robust, helpful customer service application

What do you like best? It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well. What do you dislike? The only thing is that there is so much functionality, sometimes it can get overwhelming to figure out how ...

Great Product to handle tickets and provide great customer service

What do you like best? I love the ability to track my clients customer distress index and know which clients may need some more attention. Previously we managed our tickets via email and we had not way to measure their happiness. The feature to create custom reports is great to slice and dice all sorts of data. The Knowledge Base allows us to have the users of our product to review articles and provide them with tools for self help. What do you dislike? We have very few items that we ...

very good

What do you like best? that it works every time with no issues whatsoever and it has never let me down when in a hurry,it sure has its down moments,but over all i think everyone should at least give it a try or two What do you dislike? i have nothing to object,i just wish that we could customize it and i would like added a dark mode Recommendations to others considering the product: Everyone should use it,Its great,Work for me! What problems are you solving with the product? What ...