TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Team Suport : Next level Expiriance

What do you like best? 1. easy to get started. 2. easy to customize. 3. We Able to create custom fields. 3. Very Help full for IT help desk organizations. 4. Support Team available for 24/7 support for our help. 5. Ticket management for diff. client is very effective. What do you dislike? 1. This is only web based application. we need mobile application of this. 2. For adding a new customer into the new customer screen I need to retype everything. the same field should auto ...

User friendly and easy to use.

What do you like best? As compared to other products it's having own capabilities and features where it's getting different and better with others. What do you dislike? Sometimes it taking time to get ticket record and analyst needs to wait to pop up relevant information. Recommendations to others considering the product: Team support team is doing fantastic job, with this as usual changes and upgrades are required on timely manner. What problems are you solving with the product? What ...

The worlds best support system.

What do you like best? TeamSupport is equal parts efficiency, ease of use, reliability,and adaptability. Customizing ,user's friendly and reduces paper work in an organization. What do you dislike? There are some occasional bouts of slowness or quirks with drop downs not showing immediately. Recommendations to others considering the product: This is a system that you can configure and customize to whichever extent that you need and I recommend to all organizations looking for best system ...

Great Features

What do you like best? The best app or tool that is useful, user friendly, problem solver What do you dislike? As of now there is nothing that I dislike Recommendations to others considering the product: Usefulness What problems are you solving with the product? What benefits have you realized? Support on time, resolution

Team support tool

What do you like best? I am user of team support ticketing tool. I like the way it is working, uploading and updating the tickets. It is very easy to use What do you dislike? In this tool we have to fill so much information to open a new tickets. What problems are you solving with the product? What benefits have you realized? Related user management Window related Citrix related

Teamsupport

What do you like best? easy to use there is a ticket creation aspect the programme has a reporting module it has rich and numerous features it has tabbed ticket which are great and fast What do you dislike? it has excessive email notifications time consuming is not set up appropriately some features are hard to understand Recommendations to others considering the product: it helps to manage workload and communicate with customers What problems are you solving with the ...

Ticketing tool

What do you like best? It has very simple and fast way to keep logs of action worked in resolving any issue. The tool provides automatic updates by sending mail to specific email address. What do you dislike? Team Support does not provide solutions to raise change order. That is the thing I dislike it it would be great if we could raise change order as well. What problems are you solving with the product? What benefits have you realized? Tracking issue we receive from end user.

All-encompassing, robust, helpful customer service application

A visually appealing way to increase organization

Good ticketing tool.

What do you like best? It is a good tool used to communicate the issues of the customers. I can chat with the users and customers directly. The main thing in this tool is the tab Private action and public action where in private action we can communicate with the internal team members and public action is used to communicate with customers directly. Response to the client and customers is very fast which helps to resolve the issues within the SLA. What do you dislike? It contains more ...