TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

A great product to manage your support team's ticketing needs

What do you like best? I really love the flexibility that TeamSupport reporting affords me. I can pull in any number of custom fields into multiple types of reports -- all without purchasing additional modules. TeamSupport's staff is incredibly responsive to help requests. What do you dislike? At times we've encountered slow ticket and report loading, but I'm anticipating that promised improvements to server performance will eliminate that issue. Show More What problems are ...

Good incident management software

What do you like best? The syncing abilities from other softwares and platforms have streamlined our processes. The various options for notifications cater to preferences for different team members. The knowledge base has served to allow us to seamlessly provide clients with FAQs via our internal platform, another syncing ability. What do you dislike? Trouble shooting issues is difficult and some clients are not comfortable and familiar with the 'ticket emails'. I would also really ...

TeamSupport is easy to use and customizable tool

PROS & CONS What are the best aspects of this product? Its full featured customization options allows us to adapt the system to our specific support model. Also, I like that we are able to track everything from one place and even with remote team on the go. What aspects are problematic or could work better? They could implement high-level control of email notifications. What specific problems in your company were solved by this product? It helps us to centralize communication for ...

Year one in the books, great ticket system!

What do you like best? The ease and accessibility makes it by far one of the best systems available. What do you dislike? Have just now started utilizing the inventory feature to track our hardware devices and RMAs to customers. Would like to see in upcoming versions more functionality to track the RMAs we assign to our end users. Show More What problems are you solving with the product? What benefits have you realized? Customer problem tickets - solved! Management of ...

Team Support

What do you like best? Easy to access features and information across all accounts What do you dislike? Navigation is clunky and not intuitive. I found it difficult at times to find where I was going Show More Recommendations to others considering the product: It's a solid product for our use which is customer support for POS tech. What problems are you solving with the product? What benefits have you realized? Point of sale support and troublshooting. Centralizing ...

Review

What do you like best? Reports function and ability to edit any post into a ticket, even older ones. What do you dislike? Haven't come across anything yet. When I do, I'll let you know. Show More What problems are you solving with the product? What benefits have you realized? Customer issues, internal issues. We are a software company, using and deploying and supporting our own custom software.

We have great experience with teamSupport software

PROS & CONS What are the best aspects of this product? With Team Support we can easily handle huge amount of support requests in a timely manner. It provides an integration with email so we can easily open support requests and respond to updates. But what I like most about the TeamSuppport product is the ticket deflection features that help us to find all the similar requests and to re-use the resolutions of the issues to subsequent the requests. We can easily complete common issues and ...

Great Service Tool

What do you like best? The best feature is the pop-up notice we can customize for clients. This helps prevent us from missing some important information specific to individual clients. What do you dislike? I would prefer normal email fields (TO:, FROM:, CC:, and BCC: The way the system currently allows you to add customers works but it is not clear who is always on the various sections of the ticket. We have clients that write in about different issues on the same ticket and it is ...

good software

What do you like best? TeamSupport lets you to respond to customer inquiries how and when they prefer. Whether your customers use phone, e-mail, chat, or even Facebook, our software has the customer service technology tools to provide an exceptional customer experience. What do you dislike? costly and may have better things out there Show More Recommendations to others considering the product: great working with you What problems are you solving with the product? What ...

Review for teamsupport

What do you like best? Ease of use ,best customer service response in SaaS, has improved our teamwork better than most software used Better organized tracking of support tickets What do you dislike? Not too many dislikes the only thing so far is there is not a Android app ,only browser use available Show More Recommendations to others considering the product: Great rollback feature and ease of use with productivity increased workloads Great customer support and ...