TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Very Easy to use although sometimes flawed

What do you like best? Its simple and it works most of the time. allow me to easily communicate with customers and discuss issues. What do you dislike? The way the tabbing works and the prevention of being logged in at multiple times. It means I have to switch around using the tabs at the top of the screen not the browser tabs (which most people are used to) and they dont always automatically refresh if a customer gives new information What problems are you solving with the product? ...

Service Desk made easy

What do you like best? The ease of use, and track-able nature of the tickets. What do you dislike? Can't see Team members by name, it's all or nothing. Recommendations to others considering the product: Take the online training, it was a wealth of information. What problems are you solving with the product? What benefits have you realized? Service tickets, and the benefits, are shorter down-times.

Excellent experience

What do you like best? The rapids with which cases can be addressed What do you dislike? The text editor is not very good, a don't like What problems are you solving with the product? What benefits have you realized? We solve technical problems and help us to have a history of problems

TeamSupport Streamlines the Support Experience

What do you like best? There are many things I really like about Team Support. First and foremost is the ability to copy/paste screenshots into the tickets. When we were shopping for a system, this was the ONLY system that had this capability. They are innovative! 1) The ticketing system itself is so efficient. As customers respond, the status returns to Customer Responded to let you know that you have a message. 2) I love the ticket automation - the ability to customize your ...

Service Dispatch

What do you like best? It keeps our service requests organized. What do you dislike? I have not found a downside to the software What problems are you solving with the product? What benefits have you realized? We can get tickets off the list faster.

Need product and support improvements

What do you like best? Saas platform - It's available via the internet. What do you dislike? We have recently moved out of TeamSupport after struggling with them for 3 years. There is no product roadmap and if you open feature requests it will be stuck forever and finally, it will be closed without proper resolution. 1. Very limited plugins/integration and most of the plugins will not work as expected. 2. Mobile app - has very limited functionality and lack basic app requirements ...

Affordable Ticketing System and Knowledge Base

What do you like best? The ticketing portion of this tool was perfectly adequate, we were able to perform bulk actions on tickes, use tagging and the reporting on ticketing times and SLAs is pretty good. Another thing we did love was the responsiveness from their customer success team. What do you dislike? My company wanted a more customizable tool, we really wanted a Knowledge Base, Customer Hub with a more user friendly and attractive design. Their Advanced view designed and text ...

Excellent features that enhance collaboration

PROS & CONS What are the best aspects of this product? What I love about Team Support is that it has diverse uses, from managing all our email support request, reporting on our support volume and facilitating easy chatting with members of staff and our customers. Frequent updates makes our work more easier and efficient. What aspects are problematic or could work better? There are issues that need to be fixed. First, some reporting and sorting features need to be improved to be more ...

Team Support is ticking tool and best application for IT services

What do you like best? Team support is the best application for IT services.simple to navigate the ticket access on team support and we can easily assigned the ticket to any one on single click also we can change status of ticket (closed,pending,hold, resolved, in progress,open. We can create dashboard on team support. We have three options public action, private action and watercolor post action. We can use private option for internal communications and for all visible we can use ...

Team Support is ticking tool and best application for IT services

What do you like best? Team support is the best application for IT services.simple to navigate the ticket access on team support and we can easily assigned the ticket to any one on single click also we can change status of ticket (closed,pending,hold, resolved, in progress,open). We can create dashboard on team support. We have three options public action, private action and watercolor post action. We can use private option for internal communications and for all visible we can use ...