TeamSupport Reviews in April 2025: User Ratings, Pros & Cons

Seamless transistion

What do you like best? I enjoy that we have dedicated onboarding professionals. What do you dislike? The reporting tool could use some work, it's not very robust but I know it's being worked on. Recommendations to others considering the product: If you're used to having direct access to your data, it might be a difficult transition since you are limited in reporting and API for assets isn't fully developed yet. What problems are you solving with the product? What benefits have ...

Ameerah's Team Support Survey

What do you like best? TeamSupport is very helpful as it allows all of my department's task assignments to come into one centralized system. What do you dislike? One issue I have is that when adding a public comment, the recipient is unable to view any screen shot images that are included in the body of the message. This forces me to send an email via Outlook to the client. Recommendations to others considering the product: TeamSupport is a great system that allows you to ...

An easy to use way to increase organization internally and externally

Response from Laura Tubbs of TeamSupport edit Thanks so much Chris, we're happy to hear you've been able to increase organization! We're surprised to hear your frustrations around customization as that's something we typically hear is very flexible - our customer success team would love to chat with you on how to get what you need out of TeamSupport, at your convenience of course :)

Fantastic Support!

What do you like best? The TeamSupport product is very easy to use, very pleasant to look at and work in every day, and the customizable options seem endless. What do you dislike? The only thing I could think of would be the option to customize the program colors more. Recommendations to others considering the product: Consider what you want your next product to do. Team Support is an excellent product that does not require a million add-ons to do what you need it to do. What ...

Amazing and Simplified System! :)

What do you like best? All the information that you need is right there to What do you dislike? No dislikes. All is great! Everything is fine with this site. Recommendations to others considering the product: To use it and practice on it, it is a really good source and site to work on. What problems are you solving with the product? What benefits have you realized? Having checks researched if they were cashed, adjust claims that were submitted and the were done incorrectly.

Awesome features and extensibility, reponsive support

What do you like best? Loving the automation. Also, we are finding more and more ways to leverage TeamSupport to manage processes that intersect with our support center functions, but aren't actually a part of them. This gives us visibility to business processes that have never had it before. We're about to implement integrations with other platforms and are really looking forward to the management tools and opportunities that will bring. TeamSupport is helping us shine a light into the ...

TeamSupport

What do you like best? I love the ability to show a lot of information at one location for an issue. The HELP option is wonderful and is very user-friendly. What do you dislike? The search option is often deficient. I would like to see more options/filters, etc. What problems are you solving with the product? What benefits have you realized? Customer response time monitoring

Team Support

What do you like best? The flexibility of functionality. The ease of admin function. The monthly feature reviews are very handy Support team are extremely helpful. What do you dislike? I have no major dislikes. As with any software getting new functionality can take time, overall Team Support do a very good job of keeping customers’ future needs met while maintaining the current product and offering high availability. Recommendations to others considering the product: I ...

Great and easy

What do you like best? Water cooler feature. i also really like the weekly webinars. Very Helpful What do you dislike? Sometimes it takes a little long to load but that's probably on our end Recommendations to others considering the product: Get it. Works great and webinars are informative What problems are you solving with the product? What benefits have you realized? No problems, really Able to centralize maintenance requests

Easy to use

What do you like best? easy to use with great features. Allows ontime communication to the customer and keeping track of previous records What do you dislike? currently have found anything that I don't like What problems are you solving with the product? What benefits have you realized? Ontime customer support.