TeamSupport Reviews in February 2025: User Ratings, Pros & Cons

"" Software critical to our company's success ""

What do you like best about TeamSupport? As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies. What do you dislike about ...

"TeamSupport offers full-service ticket tracking and project management support."

What do you like best about TeamSupport? Working with TeamSupport as an accounter, there are several things I like. With the addition of TeamSupport to our organization, we can offer more effective customer support. We are able to manage and respond to customer queries much better than before. Its asset management and automation capabilities are especially useful in that they facilitate our data management operations. In addition, the API integration has been smooth, so that various groups ...

"Excellent support and great features"

What do you like best about TeamSupport? How easy it is to support our customers using a centralised application. There are hardly ever any issues, and queries are resolved without hesitation. What do you dislike about TeamSupport? Nothing I dislike about the application, for us in South Africa, there can be latency issues from time to time. This is not Teamsupport's issue though. What problems is TeamSupport solving and how is that benefiting you? The B2B module makes it easy to interact ...

"GREAT APP"

What do you like best about TeamSupport? Able to respond nicely, with enough ability to edit the comments and add attachments What do you dislike about TeamSupport? Sometime we need give a hard reload to see the updates on the ticket. What problems is TeamSupport solving and how is that benefiting you? We use it for support

"Great for Managing High Volumes of Customers and Tickets"

What do you like best about TeamSupport? The email integration is great, and allows us to automatically create tickets when customers email our support address. Additionally, we have started leveraging the support hub, where customers can create an account and directly log in to view the latest information on tickets. Built in metrics are really helpful for evaluating SLA adherance and performance of indivudual members of the team. What do you dislike about TeamSupport? Sometimes the email ...

"The perfect solution!"

What do you like best about TeamSupport? SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents from customers, direct them to the page they need automatically, see all pertinent information (IP address, location, browser, OS) and more! What do you dislike about TeamSupport? There is nothing we really dislike. Our chat is the envy of our entire service center! Recommendations to others considering TeamSupport: Really learn the ...

"Perfect for B2B Support"

What do you like best about TeamSupport? I love that TeamSupport is built for Business to Business support. We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting. What do you dislike about TeamSupport? Nothing -- I have no complaints. TeamSupport does what we need it to do, and easily. What problems is TeamSupport solving and how is that benefiting you? We are a company with numerous departments and key players. We ...

"Team Support is Easy to Use"

What do you like best about TeamSupport? The tool is easy for anyone to set up and does not require developer work. Supervisors are able to make updates to configurations on the fly if necessary. What do you dislike about TeamSupport? It does not have some advanced features we would like to have in the basic basic. After-chat surveys are very limited. What problems is TeamSupport solving and how is that benefiting you? Our customers and potential customers have 24/7 access to our online ...

"TeamSupport provides an effective way of creating and following up on customer queries"

What do you like best about TeamSupport? At first, I hesitated to use a different ticketing system. Nevertheless, with the introduction of Team Support to my team it became clearer to trace the tickets. Through observation, I have noticed better communication between my staff and our clients. Apparently, our “customers” are happier because their questions are answered quickly. Generally, having a Team Support system in place makes it easier for us to handle tickets. What do you dislike ...

"Teamsupport is great and handles all of our inbound sales needs"

What do you like best about TeamSupport? I like that I can use teamsupport to handle all of our inbound sales needs. What do you dislike about TeamSupport? I'd like it if I were able to add hyperlinks to my guide bot's prompts, I would also like it if Teamsupport made it easier to set up a more intelligent bot. What problems is TeamSupport solving and how is that benefiting you? There are no problems that I am currently having with Teamsupport