TeamSnap Reviews in January 2025: User Ratings, Pros & Cons

Full of bugs and adds it's honestly…

Full of bugs and adds it's honestly terrible! I truly don't understand how teams still use this system

What a piece of garbage

What a piece of garbage. I was added to a household, and after joining I could not see anything, and then while using the web app on my computer, they have kept me in an endless loop of not being able to delete my account.

Complete SCAM company filling my Email…

Complete SCAM company filling my Email with bogus surveys like "[Top Harbor Winners] You have-won-an BAUER 20V Cordless Drill/Driver Kit" and "Congratulations, You've Won the Milwaukee Cordless Power Tool Set!" all while claiming to be "Connecting the world of youth sports". PURE SCUM.

I hate teamsnap

I hate teamsnap there are far more efficient ways to communicate with your team. I only use it beacues my club forces me to. I gave it 1 star because 0 stars wasn't an optiom

Teamsnap has no customer service number…

Teamsnap has no customer service number to call. I had multiple issues and it took an hour and 15 minutes of email/chats to address the issues, none of which were my fault. It would have been FAR faster for both the customer service representative and me, if we had been able to talk and work through the issue. They would not give me the manager to email chat with. They have customer service agents for "league" commissioners to talk to, but only league commissioners can talk to the agents. ...

Very disappointed with the "upgrade"…

Very disappointed with the "upgrade" that we were sold. In addition to the fact that it is very cumbersome, repetitive and is not user friendly from the administrator's point of view, we were promised something that was not actually available. Specifically, our not for profit wanted to be able to submit and have parents/players sign off on waivers and forms all at the time of registration. Teamsnap offered that capability and it was submitted/signed by all parents. However, according to ...

The app continues to get worse

The app continues to get worse. Now Teamsnap tries to sell you their add free version every time you open the app. They make it very easy to mistakenly subscribe. Additionally, if you haven’t tried to contact their support you are lucky. They only allow email communication, their turnaround time is often multiple days (greater than 48 hours), and the customer service reps purposely try to delay any assistance and tell you that you, the user, are wrong regardless of the problem. Why would ...

Customer Service Extinct

Customer Service Extinct - Our non profit sports group purchased the one year subscription and there isn't any customer service. The onboarding experience is only through tutorials. Scheduling customer service says its convenient but doesn't even exist. They schedule two months out which isnt convenient when you need customer service for your tournament or customers. They sold us fake promises and the system is not intuitive. We tried working with them from August 2023- the day before the ...

The worst customer service I have ever experienced

Three weeks ago the paid subscriptions stats page stopped loading. After several attempts to email, to live chat, and several "escalations" to the so called development team there is no progress. The stats don't load. Dozens of players lost their stats / metrics and the only advice they can give? Start a new page and manually input the whole season again.. with stats I don't have. Never pay for this site. Ever.

Primarily Marketing and Ads

For basic player availability the team manager needs to pay a yearly fee, which is not bad. The problem is littered throughout the entire app (game schedules, roster,etc.) are ads that slow the functionality down and minimize its utility, frustrating users. The only way to get rid of ads is for each user to pay a monthly subscription. It's really a bad model with so many better options on the market. You need to do better Teamsnap.