tawk.to Reviews in April 2025: User Ratings, Pros & Cons

A useless app run by useless people in…

A useless app run by useless people in a useless company. They have no manners.

Lucky to get 2 stars …

We have used this platform for a few years now. It is not perfect as occasionally signal goes and the customer gets cut off but on the whole has been ok. They have since ‘upgraded’ the site with as we can seen different graphics on there. It has definitely made the usage more glitchy than before. The main thing they have taken away is the access to previous chats with customers. Although they can still technically be seen looking back through hundreds of chats which retailers don’t have the ...

"Great Live Chat & Knowledge Center Solutio"

What do you like best about tawk.to? Tawk.to is very good software itself, the ability to have a live chat and help center all in one site is very appealing and the knowledge center function is very easy to use. I especially love the ability to create tickets or have users create tickets themselves. It really streamlines our help center process. The ability to interact with users that are currently on the site is nice to have as well. What do you dislike about tawk.to? The ability to use ...

"Tawk to"

What do you like best about tawk.to? It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free. What do you dislike about tawk.to? You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender. What problems is tawk.to solving and how is that benefiting you? Keep in touch with players. And easy to reach us.

"Best Free Live Chat tool, using it for last 3 years"

What do you like best about tawk.to? 1) It's a free tool 2) With few lined of code you can integrate it easily in your website 3) You can customize chat icon as per your branding and colors 4) It allows setting you trigger and welcome messages What do you dislike about tawk.to? It will be great if we can remove branding from the tool What problems is tawk.to solving and how is that benefiting you? When you don't have the budget for paid live chat tool, tawk.to it the best option for you. It ...

"One compact snappy tool to rule all other customer contact software"

What do you like best about tawk.to? The option to pop up customized messages for site visitors based on the page they are currently browsing What do you dislike about tawk.to? The analytics is not very comprehensive, especially in the free plan. What problems is tawk.to solving and how is that benefiting you? Most of our web properties have tawk integration and it helps to hook the customer at the critical moment when they are visiting our blog/page especially for the first time.

"tawk.to the best chat service for your site!"

What do you like best about tawk.to? tawk.to is the best solution for chatting on your website totally free! Of course, there are additional packages that can be purchased separately and that add functionality to the basic chat. For example, you can hire a person for 1 $ / hour to answer chat requests for you, or you can delete the tawk.to brand. I consider it excellent especially for nonprofits who may not be able to afford to spend a lot of money in a year for a paid service. What do you ...

"Amazing Chatbot for Ecommerce Stores"

What do you like best about tawk.to? The best thing is customization and easy integration with eCommerce platforms like Shopify and Woocommerce. It takes clicks to install the app on Shopify, and you are done. Android app is also really impressive with a very good interface for chatting with customers online. Its free :) What do you dislike about tawk.to? Animated Characters which are inbuilt for being used as an icon are not that great, and you need to upload your own. For example, if I am ...

"Easy to use and for the basics it's free!"

What do you like best about tawk.to? I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company What do you dislike about tawk.to? I cannot think of something that I dislike from this app. Maybe the different tabs on the left are ...

Very inconvenient chat usability I have…

Very inconvenient chat usability I have spent hours to understand how to respond offline messages. First they say create tick and then join. It is very difficult and non user friendly to find option how to respond to chats. Very bad and difficult interface