9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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Showing 251-260 out of 274
JA
José Antonio S
08/22/17
"Great and free live chat app"
What do you like best about tawk.to? It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers ...
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J
Jacob
08/16/17
I'm speechless
This was so easy to set up yet so effective! I just copied the HTML into a HTML thing on Wix and boom it showed up. The dashboard looks really low-key and secret agent style stuff and is so easy to use and you can have multiple people on the same platform of support. This is the best free alternative to Intercom.
CR
Chantelle R
08/10/17
"Great inexpensive option for Live chat"
What do you like best about tawk.to? I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional. What do you dislike about tawk.to? There isn't anything that I dislike about it so far. Recommendations to others considering ...
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AU
Anonymous User
07/29/17
"Tawk is Great!"
What do you like best about tawk.to? Tawk is a super helpful chat tool. I love that several people can view and join the same chat -- you can even join chats as another customer service representative in case the first representative got caught up in another task, which keeps the customer experience smooth and seamless. What do you dislike about tawk.to? I wish there was an auto log off of some sort to ensure that no one accidentally stays logged in past their work hours. Recommendations to ...
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EL
Ekaterina L
03/30/17
"Easy Cutomized"
What do you like best about tawk.to? I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice. What do you dislike about tawk.to? i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too. Recommendations to others ...
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BF
Ben Friman
02/27/17
10/10 for awesomeness
It's free (unless you want a white label version). That makes it hard to beat. I've just looked at all the configuration options and they do seem to have thought of everything. I can change the appearance, control the position on the page and hide it when I'm not online. Just brilliant. Thanks very much for this.
GL
Gabriel L
02/15/17
"Hasta ahora nos ha funcionado bien"
What do you like best about tawk.to? Nos gustó que podemos habilitar la herramienta y monitorear varios ejecutivos a la misma vez. Fue muy fácil de instalar. La plataforma envía una copia del chat la cual nos funciona para realizar reportes y tener hallazgos de lo que los clientes consultan en el chat. Se pueden utilizar emoticones What do you dislike about tawk.to? Una vez intenté utilizar el servicio que tienen de ayuda a los clientes, pero no fueron muy buenos. No evacuaron mi duda, al ...
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NH
Nina Helene
02/13/17
Supporter modsiger kunden
Oplevede et teknisk problem. Efter koktakt til chat support, får jeg at vide at problemet virker hos dem. De beder mig bruge en anden IP adresse, rydde chache og skrifte browser, men det kan man jo ikke bede tilbagevendende kunder om på ens egen side, hvis chat funktionen ikke virker. Dårlig oplevelse, at supporteren bare modsiger mig, og fortæller, at det virker hos hende.
J
Joe
02/04/17
Can't go wrong with this.
It's a great service that they offer for free! So many features you can't complain!
CG
Carla G
02/01/17
"Tawk.to"
What do you like best about tawk.to? What I like in Tawk.to is that I can see what our site visitors are looking into currently. I can also see what they are typing so it gives me time to look up the response while they are typing and thus my responses are timely and accurate. What do you dislike about tawk.to? I dont like the ringing sound, but i guess it works or im just not sure how to change the notification sound. Recommendations to others considering tawk.to: I have used other live ...
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