9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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Showing 231-240 out of 274
JS
Jayesh Sharma
10/09/18
setVisitor name not working on react…
setVisitor name not working on react app and their dev team not respond on time and were very delayed with their respond ( I am waiting for around 10 days and still in waiting state)
MK
Mamta K
10/08/18
"Livechat Support for Customer"
What do you like best about tawk.to? Awesome experience to start an conversation with customer if they raise any Question which placing order. All comes for free even they have a huge features like Canned response, Triggers and others. What do you dislike about tawk.to? Design is bit outdated need to improve an Transparent version. Recommendations to others considering tawk.to: Live chat support for every store for communication. What problems is tawk.to solving and how is that benefiting ...
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MK
Mamta K
10/08/18
"Livechat Support for Customer"
What do you like best about tawk.to? Awesome experience to start an conversation with customer if they raise any Question which placing order. All comes for free even they have a huge features like Canned response, Triggers and others. What do you dislike about tawk.to? Design is bit outdated need to improve an Transparent version. Recommendations to others considering tawk.to: Live chat support for every store for communication. What problems is tawk.to solving and how is that benefiting ...
Read more
AU
Anonymous User
09/15/18
"Great free product, but may be going obsolete due to Messenger"
What do you like best about tawk.to? It is free and easy to set up on Wordpress. It comes with a Wordpress plugin and you can even chat directly on your smartphone with their app. You can easily customize colors and text. You can also see which pages the visitor navigates to in real time. What do you dislike about tawk.to? Their backend dashboard is not very user-friendly. Just a few things that make it difficult, but a few extra minutes to figure it out is worth the price. With the free ...
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LC
Lindsey C
07/26/18
"Great way to keep in touch with our clients"
What do you like best about tawk.to? Available on both our phone and desktop, it alerts us when we've got a lead that is checking out our site. One of the cool things about it is the realtime monitoring and how I can read what they are typing even before they send it. What do you dislike about tawk.to? Occasionally I won't get alerts until after the user has signed off. Recommendations to others considering tawk.to: Tawk.to is a free option to use when wanting to implement a chat bot on ...
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SM
Stéphanie M
07/18/18
"A good starting chat"
What do you like best about tawk.to? We can work in team on Tawk thanks to multi-licences and whispers. I also like the gain of time permitted by the automation (triggers) and shortcuts for the most current questions. What do you dislike about tawk.to? The triggers misfunction sometimes. The visitors of our website can receive triggers as "How can I help you?" even in the night time when we cannot answer them (out of the programmed hours). Moreover it is not very easy to master at the ...
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SW
Shane Willams
06/21/18
Great!
Great! It's a great service that they offer for free! So many features you can't complain!
KC
Kieran C
05/10/18
"Great Software"
What do you like best about tawk.to? Brilliant live chat serivce, and it’s completely free for basic functions, you can see as visitors type, track the pages they visit, see their browser and location, and chat history is infinite. What do you dislike about tawk.to? The price for hiring agents for $1 Per Hour is on the basis that you hire them 24/7. What problems is tawk.to solving and how is that benefiting you? Tawk.to provides live communication for our customers.
AU
Anonymous User
04/10/18
"Makes Customer Support Very Easy"
What do you like best about tawk.to? It isn't just a "live chat" tool. It can help elevate your entire customer support and helps you say in touch with your customers, even on the go. What do you dislike about tawk.to? The functionality is a bit complex and ironically, their support is not very efficient. What problems is tawk.to solving and how is that benefiting you? Tawk.to helps in effective customer service. I am able to manage all customer queries and complaints and also offer ...
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KJ
Kristopher J
04/05/18
"Full of features for free!"
What do you like best about tawk.to? Although there are premium add-ons available, the free product is a fully usable service. Multiple agents, and even multiple sites can be configured without incurring any costs. There are additional features that I played with, but are not actively using such as the built-in ticket system and offline messaging. What do you dislike about tawk.to? There's really nothing I dislike about it so far. I could complain about having to pay for premium add-ons ...
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