9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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JC
Jane Collins
11/07/18
I like how it is always free
I like how it is always free! I am a long time user of tawkto and I love how they are free always. They also offer lots of features. It does not mean that it is free and does not have much feature. It has lots of feature and it is free. But I am always skeptical that how they make money.
BO
Brendan O
11/01/18
"Cannot believe how good the free tier of this product is!"
What do you like best about tawk.to? I really like the mobile app that allows you to answer support messages while on the go. This is a life saver for a small startup like ours where we do not yet have a full-time support staff. Any member of our team can jump on a support message. What do you dislike about tawk.to? I do not think that the plugin is as nice looking as something like Intercom. Recommendations to others considering tawk.to: There is not limit to how many administrators you ...
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BO
Brendan O
11/01/18
"Cannot believe how good the free tier of this product is!"
What do you like best about tawk.to? I really like the mobile app that allows you to answer support messages while on the go. This is a life saver for a small startup like ours where we do not yet have a full-time support staff. Any member of our team can jump on a support message. What do you dislike about tawk.to? I do not think that the plugin is as nice looking as something like Intercom. Recommendations to others considering tawk.to: There is not limit to how many administrators you ...
Read more
JF
Jared F
11/01/18
"Amazing Insights for Customer Communication"
What do you like best about tawk.to? The most interesting feature that tawk.to provides is the ability to see what users are typing before they click submit. This allows us at work to really improve our customer service because you can see exactly what the user is thinking/wanting to say to you, and then you can use that information to tailor your responses. In addition, the next best feature is the team settings with the mobile app. With many remote employees, we were able to perform ...
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MC
McKay C
10/31/18
"Great tool"
What do you like best about tawk.to? Great for talking to clients online when you have a small office. Love that we can review the transcripts later. What do you dislike about tawk.to? At times Tawk can feel difficult to navigate and make certain changes What problems is tawk.to solving and how is that benefiting you? We needed to communicate efficiently while having a small number of employees
MC
McKay C
10/31/18
"Great tool"
What do you like best about tawk.to? Great for talking to clients online when you have a small office. Love that we can review the transcripts later. What do you dislike about tawk.to? At times Tawk can feel difficult to navigate and make certain changes What problems is tawk.to solving and how is that benefiting you? We needed to communicate efficiently while having a small number of employees
RD
Ravikant D
10/24/18
"Awesome Live Chat Support System"
What do you like best about tawk.to? This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website. What do you dislike about tawk.to? At the moment, I don't have any dislike. What problems is tawk.to solving and how is that benefiting you? Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents).
RD
Ravikant D
10/24/18
"Awesome Live Chat Support System"
What do you like best about tawk.to? This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website. What do you dislike about tawk.to? At the moment, I don't have any dislike. What problems is tawk.to solving and how is that benefiting you? Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents).
VD
Veeresh D
10/23/18
"It is good customer relation software"
What do you like best about tawk.to? It is a free customer live chat available for users. It is free and you can design it and also have live chat hours. Holiday message. What do you dislike about tawk.to? Nothing to dislike when you get a lot for free. Recommendations to others considering tawk.to: There is both free and paid version. Free version does a lot but if you really want to upgrade you can do it. What problems is tawk.to solving and how is that benefiting you? Talk to customers ...
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SC
Sonu C
10/14/18
"Best app for Live chat support on website"
What do you like best about tawk.to? It simple give notification when someone visit our website and provide all information like where user location and which page is now landing. What do you dislike about tawk.to? some time It's mobile app stuck due to some problem and not responding in agent device. Recommendations to others considering tawk.to: Yes, I recommended to my other friends to try it once. What problems is tawk.to solving and how is that benefiting you? Using tawk.to, now ...
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