9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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AU
Anonymous User
07/11/19
"Twak.to is a modern and easy to use live-chat"
What do you like best about tawk.to? It's an intuitive live-chat with a modern interface. Improves customer communication. It's great to monitor traffic in real-time either on site or mobile application. It is a customizable chat, which allows us to adapt our website without problems. On the other hand, the statistics panel is easy to navigate and the metrics can be easily visualized. It offers a knowledgebase that is easy to understand and useful for solving problems. What do you dislike ...
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I
Itsbullshit
07/06/19
SCAM!!!!
I would give zero stars if possible. This app is usually used for scam artist who make fake websites. They act as though they have someone on the other end to help you with a package that is supposed to be sent to you. Its free and untraceable so to not get in trouble with the law. DO NOT TRUST ANYONE WHO USES THIS APP AS A WAY FOR YOU TO CONTACT THEM!!!
AU
Anonymous User
07/05/19
"It's pretty neat"
What do you like best about tawk.to? I like that i can talk to customers live, i can see who is on visiting our site, and where they are from. What do you dislike about tawk.to? I dislike that tawk.to doesn't pop up on our site unless i am physically logged in. I believe people would ask more questions if it did. What problems is tawk.to solving and how is that benefiting you? That it's easy to reach out to people live on our site IF i am logged in.
M
MT*94488851
06/28/19
They simply don't strive for quality
Me: "your live agents are making very costly mistakes" Tawk Staff: "what do you expect for $1 per hour?" Me: "you don't advertise 'mistakes included' in your price" Tawk Staff: "correct" Me: "so how can we improve the service for our clients?" Tawk Staff: "you can't tell us how to run our business" Me: "I'm looking to preserve my reputation here" Tawk Staff: "then cancel your subscription--we have a thousand more customers who'll take your place & won't complain" Ok, cancelled. Good riddance.
D
Davis
06/14/19
Horrendous service for paid clients…
Horrendous service for paid clients with a holier-than-thou SJW CEO who refuses to listen to negative feedback.
LW
Leaster W
05/13/19
"What I have encountered with tawk.to for almost a year"
What do you like best about tawk.to? Firstly, I like how tawk.to brings online web visitors together with teams, mainly customer support representatives. I can't overlook the fact that tawk.to has a mobile application that is easy to download, install, setup and start using it on the spot. What do you dislike about tawk.to? I do not like how tawk.to is hard to integrate to websites, especially if you do not have web design tactics. In addition, I hate how tawk.to needs robust internet ...
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AU
Anonymous User
04/30/19
"Simple and easy to use chat software"
What do you like best about tawk.to? The best thing I like about tawk.to is its user-friendly interface in desktop. The availability of knowledge base also helps a lot while using it. It can be used for quick responses to many of the frequently asked questions. What do you dislike about tawk.to? The mobile app for tawk.to doesn't have a user-friendly interface. It also fails to give notifications at some time due to some bugs. I was finding it confusing to tweak with certain admin panel ...
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TS
Thomas Stoopendaal
04/29/19
Support is non existent
We were using tawk for around 2 years until a critical bug made it impossible for us to use. We cancelled our service but were still charged around 120 USD for our yearly subscription. I contacted the support using a ticket but after around 4 months and 12 chats via their website I still don't have any response.
M
Mike
04/27/19
Very strong potential for a 5 star
1 I had to write a review since there is a few here that say that their support is non existent. I always get their chat to help me out with their system and they are quick to respond the first time and their answers are 100% competent/helpful. I basically used chat support to learn their system but then I started to use their documentation and there was a lot of it and easy to understand too. Amazing support ! 2 The only things I dont really like is that in the offline mode when a visitor ...
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AU
Anonymous User
04/19/19
"Great option for customer chat"
What do you like best about tawk.to? I’ve used tawk.to on several websites, it works great - even has an app for my iOS device. A must have for the budget conscious! What do you dislike about tawk.to? Sometimes the app doesn’t always sync up with my site but that’s a rarity. What problems is tawk.to solving and how is that benefiting you? Has made talking to customers when away from my computer super easy!
