tawk.to Reviews in March 2025: User Ratings, Pros & Cons

"Tawk.to: Support Team Chat Magic"

What do you like best about tawk.to? It is user-friendliness and cost-effective. The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes. It's like having a 24/7 support team without a lot investment. The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable. Before tawk.to I used to thought that it would be very expensive so I never researched about it ...

"Extremely Poor Customer Service"

What do you like best about tawk.to? The app itself is good if you have your own live chat representatives What do you dislike about tawk.to? Their customer support representatives are not only bad, they can and will damage your business. Not only do they provide false information, they do it consistently to the point you are better off using an AI agent. Even after we terminated service with them they still refused to give us a refund despite us attempting to cancel a week in after ...

This will hurt your company more than it helps

I am extremely disappointed with Tawk.to's live chat service. Despite providing them with detailed information about my business, their representatives consistently gave incorrect and misleading information to my customers. This has not only caused confusion but has also severely damaged my business reputation. Despite my attempts to rectify the situation, the representatives continued to spread false information. This poor service has led to lost sales, with three customers specifically ...

"Best Live Chat tool"

What do you like best about tawk.to? I can easily manage my website visitors, easy to chat with them. What do you dislike about tawk.to? There is nothing to be dislike at the moment. What problems is tawk.to solving and how is that benefiting you? We are using this for our website and platform and we are happy to use it because we can provide the quick help supports to our customers.

"Great Product to Manage Customer Chats Across different websites"

What do you like best about tawk.to? We have installed Tawk Chats on our multiple websites and offer our clients easy chat access to get in touch with us anytime. The Chat Widget can be integrated with multiple websites allowing our customers and prospective clients to get in touch with us What do you dislike about tawk.to? The notification alert settings are simple to set up but they do not work for some time, which causes us to miss the chat. However, we have worked around this issue by ...

One of the best online chat support

One of the best online chat support for your company or business. They even has desktop and mobile apps. Their online support is outstanding!

They let scamming websites use their…

They let scamming websites use their service with no support.

"Incredible AI Chat bot"

What do you like best about tawk.to? The best about tawk.to is totally free. We can do live chats with clients imeediately after he made an enquiry with our website. tawk.to Virtual assistant support guides clients at maximum level, captures all the clients requirements, and then connecting with the chat agents. What do you dislike about tawk.to? It is not fair to comment any negatives on the services which benefitting many corportaes at zero cost. Little improvisation requires on User ...

"TawkTo Review By Product Manager"

What do you like best about tawk.to? One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and ...

"Live Chat at Par with tawk.to"

What do you like best about tawk.to? tawk.to integrated with our website which makes it seamless and rapid to communicate with online web visitors in real-time. What do you dislike about tawk.to? For the entire duration that I have been using tawk.to, I barely encounter errors at all. What problems is tawk.to solving and how is that benefiting you? Lead generation. Improves communication that help improve customer support from our website.