9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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RR
Roxana R
04/21/20
"tawk.to is an efficient, free and friendly messaging application"
What do you like best about tawk.to? I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages. What do you dislike about tawk.to? If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients ...
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L
Lela
03/24/20
The only live chat software we trust
PROS: With tawk.to, you have the option to manage the live chat service yourself or hire agents to do it for you. Their agents offer services for a very reasonable price. The platform itself can be used free of charge. It comes with a convenient automatic messaging feature that enables us to send welcoming messages to our website’s visitors. The pop-up message appears shortly after someone visits our website. Overall, we find this platform to be a cost-friendly and reliable solution for ...
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R
Remington
03/23/20
Our customer support service is better with tawk.to
PROS: This live chat platform is ideal for small businesses. Tawt.to has a built-in ticketing feature which allows you to resolve the problems of your clients fast. It has a well-designed interface and it is easy to integrate with apps or websites. Sharing links for chatting is also an option. You can hire agents from this platform for one dollar per hour. CONS: I get all the features I need from tawk.to and I love that they continue to add new features as time goes.
S
Sarah
03/21/20
Tawt.to is an ideal integration to websites
PROS: Tawk.to is a reliable and convenient solution for providing customer support. It is fast and it works well for responding quickly to customers. It is also accessible with its app and web version. It is an ideal integration to websites to improve the experience of the customers. It is also 100% free. CONS: Improvements could be made on the platform’s interface to make the dashboard appear less crowded. It would also be nice if there would be upgrades on its features and on the services ...
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LA
Lorenzo ANTIScam
03/06/20
They are supporting Scam Sites
They are supporting Scam Sites, Giving Horrible services, not professional at, all, they are being used in service on sites are scam, Ponzi scheme. Look at internet you should find sites of Investment where they ban people are asking formal questions and informations about company they shut out chat from site by ip. Doesn't matter what you do will be banned.
B
Bertrand
03/03/20
Best messaging platform for customer support
PROS: All of tawk.to’s features can be accessed for free. It also has versions that are compatible with different devices and operating systems which make it all the more convenient for me to reach my customers anytime and anywhere. The app also comes with awesome push notification sounds that help me attend to every one of the messages I receive. CONS: I think the import and export capabilities can be improved to streamline the process whenever a user needs to add a new website to tawk.to.
B
Bertrand
03/03/20
Best messaging platform for customer support
PROS: All of tawk.to’s features can be accessed for free. It also has versions that are compatible with different devices and operating systems which make it all the more convenient for me to reach my customers anytime and anywhere. The app also comes with awesome push notification sounds that help me attend to every one of the messages I receive. CONS: I think the import and export capabilities can be improved to streamline the process whenever a user needs to add a new website to tawk.to.
BO
Business Owner in Australia
02/16/20
So much, for so little. They genuinely care!
There is simply no better platform in the market. Seamless integration, friendly support, and what's most surprising of all is the application is fully-featured and FREE. No catch. Haven't come across anything quite like it, and they just keep releasing new features and getting better and better. This is a must for any business owner with a website. Do yourself a favor - a tool that really works! Great work guys, and sincere thanks.
BO
Business Owner in Australia
02/16/20
So much, for so little. They genuinely care!
There is simply no better platform in the market. Seamless integration, friendly support, and what's most surprising of all is the application is fully-featured and FREE. No catch. Haven't come across anything quite like it, and they just keep releasing new features and getting better and better. This is a must for any business owner with a website. Do yourself a favor - a tool that really works! Great work guys, and sincere thanks.
GM
garet mujica
02/10/20
De las mejores app que he probado
De las mejores app que he probado, sin duda alguna todas sus opciones y características son excepcionales
