Talkwalker

A brilliant social media monitoring platform

What do you like best? Reporting capabilities, flexibility, user experience What do you dislike? Only for monitoring, no engagement capabilities. You just need to know that. What problems are you solving with the product? What benefits have you realized? We are distributors of the platform, which is integrated in our wider media monitoring capabilites, so we offer it to a number of clients in any industry.

Great help for digital marketing ventures

PROS & CONS What are the best aspects of this product? Easy to personalize depending on our use; thus, we trust this in data gathering for reports as well as for social tracking tasks. Its accuracy is also remarkable for computing social expressions. That is why we depend on this for generating reports, as well as it lets us create reports on emails. What aspects are problematic or could work better? Difficult to learn and understand; although, it comes with sufficient training ...

Dependable for keeping our clients and their brand

PROS & CONS What are the best aspects of this product? Helpful for gathering information such as mentions. It has cool add-ons such as the IA as well. What aspects are problematic or could work better? Tweaking expressions in huge bulks of mentions is quite difficult. You need to use some rules that are somehow inconvenient. What specific problems in your company were solved by this product? Stellar solution for sorting out branding issues. It surely helps in keeping our clients ...

The tool is advanced and user friendly.

What do you like best? The reports available in the dashboard, and the monitoring capacity itself. What do you dislike? Monitoring of Arabic articles is not very satisfactory. What problems are you solving with the product? What benefits have you realized? Crisis management from some of our clients, but usually coverage tracking is the usual work we are doing in the dashboard and report presentation.

Easy to use but highly innovative

PROS & CONS What are the best aspects of this product? It has powerful tracking features. Also, the reports conveniently sit on its main interface. What aspects are problematic or could work better? The platform works great as a whole. But it has some problems when tracking content in the Arabic language. What specific problems in your company were solved by this product? A wonderful solution for report visualization and area monitoring. Trusty for client crisis management too. ...

Robust platform with impressive support services

PROS & CONS What are the best aspects of this product? This platform really serves its purpose in our company, especially that bolsche algorithms are easier to pull off. User support immediately responds whenever we need help. This is how Talkwalker helps in tracking all our global clients, as well as efficiently monitor their market competition. What aspects are problematic or could work better? Preparing topics in the platform has a steep learning curve. Thankfully, however, there ...

Strong social listening tool with first-class customer support

What do you like best? The bolsche allgorythmen are easy to create and the customer support always reacts quickly if you have questions or problems. The tool does what it is supposed to do and helped us to keep an eye on the international activities of our client and also to observe its competitors. What do you dislike? You need a little practice and patience to understand how to set up the topics. For this I can only recommend the Talkwalker training courses which prepare you ...

Un outil très complet d'écoute sociale

What do you like best? La multitude des fonctionnalités et la possibilité de personnaliser l'outil dans les moindres détails pour une meilleure adéquation à nos besoins. Un outil très complet pour une écoute sociale approfondie. Un gros + pour le support client qui est toujours disponible et réactif pour vous aider en cas de besoin. What do you dislike? Une prise en main qui nécessite du temps. Certains indicateurs comme la portée potentielle qui ont une méthode de ...

Un bon outil de social listening !

What do you like best? TalkWalker permet de suivre en temps réel ce qui se dit sur notre entreprise. L’outil est complet et dispose d’une multitude de fonctionnalités, dont la possibilité de créer des rapports personnalisés et de les envoyer à différents destinataires. Le support client est très réactif ce qui permet de résoudre rapidement les problèmes. What do you dislike? Il faut un certain temps pour se familiariser avec l’outil, mais une fois qu’on a compris le ...

Un des meilleurs outils de social listening du marché

What do you like best? Talkwalker est un outil complet de social listening, qui couvre assez bien l'ensemble des espaces du web, avec une remontée des données plus rapide que la plupart de ses concurrents. L'outil se met régulièrement à jour et intègre les évolutions du marché (coupure d'API par certains réseaux sociaux, etc.) What do you dislike? L'outil pourrait crawler encore plus de sources, être plus exhaustif sur les espaces d'un secteur d'activité particulier (santé). ...