Talkwalker Reviews in April 2025: User Ratings, Pros & Cons

Robust & User Friendly Social Listening Platform

What do you like best? - Wider Coverage - Flexibility to apply filters - Boolean filters capabilities - Customer Support - Account Management - Strong Product focus What do you dislike? - Limited / Capped Topic queries/ External link - Poor UI on Command Centre Visualisation - Very Static. Recommendations to others considering the product: - Supportive Customer Service - Great account management - More product innovation & integration ...

Talkwalker un super outil de social listening

What do you like best? Talkwalker fonctionne parfaitement et nous permet d'obtenir des informations pertinentes pour nos clients en un coup d'œil. L’outil est vraiment convivial, et dispose de nombreux paramètres parfaitement personnalisables. Les alertes fonctionnent bien, et les partager devient encore plus simple ce qui est très utile lors d’une communication de crise. De plus, de nouvelles fonctionnalités sont ajoutées régulièrement et le support client est excellent. Je le ...

Feature packed and good support

What do you like best? Data visualisation looks great and intuitive. Filter works great and allows for nice scaling of results. The versatility of the tool means you need to invest time in learning and getting used to it. It will in turn reward you nicely. We've also been getting good support from our Customer Success Manager, Charu. She delivers on action points agreed during our calls. There are sales talks from time to time but they're done in the context of our discussion and with ...

Powerfull tool and great support team

What do you like best? The Support, the intuitive usability, the vast options of outpu What do you dislike? The facebook and Instagram APIs seem to get almost seless for our cases Recommendations to others considering the product: Monitoring changes on a website is not enough. A comparison like in "Versionista" would be very helöpfiul to see what really changed. What problems are you solving with the product? What benefits have you realized? Crisis PR; Media Clipping

10 month with Talkwalker

What do you like best? Talkwalker offers access to a huge variety of data sources and provides a lot of innovative functionality for social listening such as an AI engine that allow us to classify our data The developers constantly improve the user experience and data analysis by frequently adding new features. What do you dislike? Even after using the tool for almost a year I'm still not fully convinced by the demographic information that Talkwalker provides. The amount of ...

Une plateforme très complète

What do you like best? Le nombre élevé de filtres qui permet un paramétrage assez fin; la possibilité de crawler différentes plateformes/médias sur un même sujet; les mises à jours régulières afin de proposer un outil apte à exploiter au mieux la data; la prise en compte des feedbacks par les équipes Talkwalker en vue de faire évoluer la plateforme. What do you dislike? Le manque de souplesse sur la manière d'ordonner les résultats (possibilité de les regrouper en différentes ...

Talkwalker - True hands on experience

What do you like best? TW is completely open and customizable. It can be used for detailed social monitoring and web listening but also for more unhortodox purposes. Data import, API, AI engine and other features gives the opportunity to imagine and create new ways to use data to accomplish marketing and communication objectives. What do you dislike? The pricing model is a bit unhandy if you are planning to grow your business or the number of mentions to analyze What problems ...

Time-saving tool

What do you like best? Possibility to automate reporting by building individualized dashboards Virality map gives great insights into how far your postings spread Overall, it saves me a lot of time to share my social media performances What do you dislike? The system is partially slow, as it needs to load massive amounts of data I have not found a way to differentiate between posts that I do for the company and externals who post about the company What problems are ...

More than Social Listening Platform

What do you like best? - Not only Social Media Listening/Monitoring but Online Listening/Monitoring - Cover more Social Media Channels than most other tools - Easy to set up and use - Flexibility - Listen to customers' requests and keep improving - Outstanding customer services from Talkwalker customer success manager What do you dislike? - Want more flexible date range comparison for report use - limited choice of supported social media management tools ...

Best on the market

What do you like best? It's a very powerful tool but easy to use :D . The filters are the best feature! What do you dislike? The API access is somewhat restricted. And no dark-mode/night-mode, nowadays everything needs a dark-mode :D Recommendations to others considering the product: Explore the IQ Apps. What problems are you solving with the product? What benefits have you realized? A lot of online reputation management, as well as analyzing and monitoring of ...