Talkroute Reviews in February 2025: User Ratings, Pros & Cons

"Affordable, Flexible, Great Customer Service"

What do you like best about Talkroute? The customer service is excellent. They have been patient over many sessions in order to customize the service to suit our needs. What do you dislike about Talkroute? So far, I cannot think of any, except that perhaps you are dependent on the quality of your own phone to support the service. Recommendations to others considering Talkroute: Check them out. You can have multiple people in different locations using their own cellphones as a host to run a ...

"(Almost) everything I need, out of the box. Superb Customer Service..."

What do you like best about Talkroute? TalkRoute's customer service was very responsive for me, yet low-key just the way I like it! To be honest, I didn't need much from support. The platform out of the box did most everything I needed. The one complex "architecting" of my phone system that I wanted to do was supported well, and Talkroute provided me with an alternative solution to help me meet my expectation (and they reconfigured everything for me), with a promise to develop my requested ...

"Excellent solution for small business and scaling businesses"

What do you like best about Talkroute? The user interface is seamless and the price points are great for the entry level needs. They give you all the premium features that the competition is selling. The call stacking is another area that I love. It is something that is not available in the industry for such a price. I really appreciate the thoughtfulness of the team to create such a tool. What do you dislike about Talkroute? I have not been able to receive calls directly on the app. The ...

"Perfect for our therapy practice"

What do you like best about Talkroute? My staff and I are in constant contact with our clients and it has always been a struggle to keep personal numbers private. Our solution prior to using talkroute was to carry two phones which was very inconvenient. Now I can simply launch the talkroute app and speak with my clients via text or voice with our office number. This has eliminated the need for my second phone and I can run everything from my personal iPhone. What do you dislike about ...

"Makes a small business phone system seem big business."

What do you like best about Talkroute? Talkroute's first use was to increase call deflection, as phone call inquiries are the most expensive to handle. Setting up a menu structure which could play recorded scripts answering common questions, helpful to reduce # of basic inquiries. What do you dislike about Talkroute? At least here in Canada, I've had difficulty in getting the text message features to work properly. What problems is Talkroute solving and how is that benefiting you? We still ...

"Excellent tool for small businesses"

What do you like best about Talkroute? Awesome customer service and simple easy-to-use interface. What do you dislike about Talkroute? Cost can be a little high, but not excessive. Recommendations to others considering Talkroute: Excellent product and makes it easy to havea professional number attached to your business. What problems is Talkroute solving and how is that benefiting you? I didn't need a second phone for my small business. Simple to route calls to my current phone and even ...

"Excellent choice if you are constantly on the go"

What do you like best about Talkroute? Our newfound freedom. For years my team and I have been prisoners at our desks stuck answering calls on old school desk phones. Now that we made the switch to Talkroute we run everything from our smartphones and far more efficiently. Now I can follow up with my clients while on the go. Priceless. What do you dislike about Talkroute? I know faxing is old news but we still use it when dealing with some of our partners. It would be great to see inbound ...

"An excellent virtual phone system for nonprofits"

What do you like best about Talkroute? First and foremost, as a NPO, you are always very budget conscious and pricing can really dictate whether or not your organization will be able to utilize a particular product or service, regardless of how great it is or not. We knew we wanted to avoid purely VoIP based services due to poor call quality concerns but I also knew that the VoIP alternatives out there are usually much more expensive. I was pleasantly surprised to discover talkroute and ...

"Pretty much perfect"

What do you like best about Talkroute? This service has tons of great features but the ability to create a menu system that gives callers options that play information messages has been incredibly valuable to our business. We were getting numerous calls on a daily basis asking us what time we were open until, how they could reserve a personal trainer, etc... By creating options for each of these categories that plays a custom greeting with the appropriate information, we were able to ...

"Probably the best small business phone system"

What do you like best about Talkroute? This solution is quick and simply to use. We selected a number and had the entire account setup in less than an hour. The mobile app is great. I really love being being able to make outgoing calls and send text messages from our business number. There are tons of great features available that I’m admittedly not using right now because I’m still very small but it’s nice know they are there for when my company grows. What do you dislike about ...