Talkroute Reviews in February 2025: User Ratings, Pros & Cons

"Excellent Customer Service!"

What do you like best about Talkroute? Our tech company has been using Talkroute for over 4 years. We rarely have an issue, but if we do, their chat support is outstanding! At any given time, I've been met with an immediate response and have always left with a resolution. I could not be happier. What do you dislike about Talkroute? No major cons to report. There have been times when a call may drop for no apparent reason, but there are variety reasons at play not related to Talkroute i.e. ...

"Excellent for remote teams"

What do you like best about Talkroute? The apps are excellent. If a team member is on the go, the mobile app is ideal; if they are at work, the desktop applications is even better. What do you dislike about Talkroute? We have no complaints about the service. What problems is Talkroute solving and how is that benefiting you? We're connecting our team so that they can answer and transfer calls to the appropriate person. It allows us to take fewer messages and promptly link clients with staff.

"Everything our businesses needed"

What do you like best about Talkroute? As an online e-commerce business, it's extremely important for us to be able to answer and respond to customer inquiries regardless of where our team members are located at a given moment. There are times we are in the office, at the warehouse, or on the road attending a tradeshow. Before we had to allow these sales leads to go to voicemail or have someone take a message for a call back resulting in loss of business. With Talkroute we now have the ...

"Amazing customer service! Fantastic service!"

What do you like best about Talkroute? We have been using Talkroute at our real estate office for the past 2 years and it has been excellent! We use Talkroute for a bunch of daily operations but the most valuable features have definitely been the ability to route incoming calls to our team member's cell phones and the ability to register multiple phone numbers for our various marketing campaigns. Their support team is always extremely helpful and willing to assist us with any ...

"Issues with texting"

What do you like best about Talkroute? It is an internet based platform, it is easy to use and I can set up extensions and voicemail boxes remotely What do you dislike about Talkroute? Currently having serious issues with texting- as in, not able to send texts. This is one of the primary ways I remind patients of their appointments What problems is Talkroute solving and how is that benefiting you? Currently talkroute has not solved the problem, and is relying on its local contractor to ...

"Best Business Phone System I've used!"

What do you like best about Talkroute? It's simple to use, the pricing is reasonable, and support is always helpful when I have a question. What do you dislike about Talkroute? Sometimes there are minor bugs with the desktop application, but they release updates to fix this often which is nice. What problems is Talkroute solving and how is that benefiting you? Talkroute provides a functional phone system for business, I've used other big names and they don't work correctly. I have not had a ...

"Great way to connect all of our sales staff"

What do you like best about Talkroute? Talkroute has been a game changer when it comes to getting inbound calls to our sales team. The ability to utilize our existing smartphones with this service has been incredibly valuable. What do you dislike about Talkroute? So far there is really nothing to complain about. We are very happy with our service. What problems is Talkroute solving and how is that benefiting you? Routing calls from our business phone number to multiple cell phones and ...

"Exactly what we needed to introduce telemental health to our patients!"

What do you like best about Talkroute? We needed a way to provide telemental health services to our patients. The combination of Talkroute's phone and video conferencing features has made this possible for us to achieve! What do you dislike about Talkroute? Nothing so far! If I could recommend one improvement, it would be to make it easier to transition from a call to a video conference but this rarely is an issue. What problems is Talkroute solving and how is that benefiting you? Giving us ...

"Not Recommended for Small Businesses"

What do you like best about Talkroute? When the service works it runs great. however, their system drops calls daily and is inconsistent creating a negative impact on our own clients. For a phone service that promotes consistent reliable service, we have not had that experience since we started. We currently have a trouble ticket that has been unresolved since March and their development team is unable to provide an estimate as to when it will be completed. When working with their customer ...

"good call router for multiple office lines"

What do you like best about Talkroute? easy to split up between sales and support so the right person handles the call What do you dislike about Talkroute? can be slow to ring out especially when forwarding numbers What problems is Talkroute solving and how is that benefiting you? streamlining efficiency for clients that call as well as prospects to give them the best service