9.8
Spot Score
Empower your team, elevate your customer support.
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Starts from $85/user/month when monthly
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 31-40 out of 2962
MF
Michael F
11/02/23
"Communication Company with Challenges in Communications"
What do you like best about Talkdesk? Talkdesk has a wondefful platform that alowed us to get from start-up to working at a consistnet level. The platform is relatively basic and heas a handful of bells and whistles that gave us some abilities to personalize it to meet our needs.
AS
Ahsen S
10/19/23
"Versatile Tool"
What do you like best about Talkdesk? Easy to modify phone system and great reporting What do you dislike about Talkdesk?
BM
Britney M
10/19/23
"Talkdesk Experience"
What do you like best about Talkdesk? Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible. What do you dislike about Talkdesk?
AM
Ashlee M
10/16/23
"Talkdesk Review"
What do you like best about Talkdesk? Using Talkdesk is so modern and a breath of fresh air compared to the old system that we used to use within the Contact Center.
FT
Frank T
10/15/23
"Amazing AI assistant for customer support platform"
What do you like best about Talkdesk? Talkdesk has a features that is suitable for automating all of our customer support needs. It has make it easy to install and deploy this platform with our business system and tracking all activity within the customer support platform.
CL
Charles L
10/15/23
"Stable, effective and fun to use"
What do you like best about Talkdesk? The best of Talkdesk are with its rich-features and fast implementation that make customer support easy to handle. Nothing is too complicated and easy to operate by our agents. Other than that, integration with Microsoft Team help our agents coordinating better.
DT
Deborah T
10/15/23
"Easy and user-friendly call center dashboard management"
What do you like best about Talkdesk? Talkdesk has an comprehensive features and tools that make the process of customer support workflow implementation easy and simple to operate. Easy Integration with Dynamics 365 has optimizing our agents productivity and improve performance.
SL
Shannon L
10/12/23
"Digital customer service"
What do you like best about Talkdesk? Talkdesk helps us to connect and serving customers need easily. All features to manage the communication channel like call recorder and email management is easy to install. We shares experience and solutions with peers on the community especially with the integration that best to added with the platform.
KS
Katty S
10/12/23
"Satisfied with the outcome of this platform"
What do you like best about Talkdesk? Talkdesk can combines all the support comminication channel into one management, which has make it easy for customer to connect and reach us. Integration with Slack help to simply communication between agents and peers into solving customer issues. Overall, Talkdesk is easy to operate and to installed.
SD
Scott D
10/12/23
"Amazing platform to manage digital customer support service"
What do you like best about Talkdesk? It is easy to record support calls from customer by using Talkdesk. The sound quality is high which help to hear and understand the conversation better. Combining customer online and offline eperience is easy to implemented and we have an excellent outcome from it.
