9.8
Spot Score
Empower your team, elevate your customer support.
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Starts from $85/user/month when monthly
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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AU
Anonymous User
11/16/23
"Talkdesk review"
What do you like best about Talkdesk? I like the format and the way it is designed should be for optimum experience. What do you dislike about Talkdesk?
AB
Amanda B
11/15/23
"talkdesk review"
What do you like best about Talkdesk? ease of use, very easy to contact support What do you dislike about Talkdesk?
VH
Vítor Hugo P
11/15/23
"Powerfull Tool"
What do you like best about Talkdesk? Amazed with talkdesk possibilities for my team, right after the deployment had discovered a lot of new features wich were not even mentioned in the business case! It's the most user friendly contact center software i ever used both in agent and management team view.
AU
Anonymous User
11/15/23
"Solid tool for our 300+ team"
What do you like best about Talkdesk? Configured nicely with Zendesk, I like our CSM and AE, relatively user friendly What do you dislike about Talkdesk?
TE
tom e
11/15/23
"Talkdesk for a small to medium call centre"
What do you like best about Talkdesk? IVR Studio is very easy to use and business-friendly for basic functionality, platform is stable with very little down time. Has some great features that have the ability to do a lot but you need the right resources internally to make it happen. A specialist would get a lot out of the system.
CT
Christian T
11/14/23
"Talkdesk has always been flexible to assist us with our growing business needs."
What do you like best about Talkdesk? Their suite of features that we can choose from . What do you dislike about Talkdesk?
JG
Jenna G
11/14/23
"Talkdesk grew with me as my team grew!"
What do you like best about Talkdesk? Ease of reporting, live monitoring, studioflows - covers my company's emergency line needs 7 days a week! What do you dislike about Talkdesk?
AU
Anonymous User
11/14/23
"Powerful, but sometimes a pain"
What do you like best about Talkdesk? Most of the management (call routing, reporting, admin settings) are all easy to use. Call Trees are powerful and useful.
SE
Schuyler E
11/14/23
"Talkdesk Review"
What do you like best about Talkdesk? I do like the ability to use TD on my phone or my computer. I like having the assign VM feature and the transcription helps when it can.
JR
Jaimi R
11/10/23
"Over complicated, glitchy"
What do you like best about Talkdesk? The phone operating system is great, very organized. We use it for all of our daily customer interactions. What do you dislike about Talkdesk?
