9.8
Spot Score
Empower your team, elevate your customer support.
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Starts from $85/user/month when monthly
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 11-20 out of 2962
AU
Anonymous User
11/28/23
"Good platofrm"
What do you like best about Talkdesk? I appreciate the comprehensive Help Center, it's super helpful whenever in doubt! What do you dislike about Talkdesk?
AU
Anonymous User
11/22/23
"Good phone system with a few areas that need a little improvement"
What do you like best about Talkdesk? I've always liked how easy it was to use from both the admin side and the user side. The user side is intuitive and simple. The admin side is more complex but it needs to be to be able to do all that you need to. I do have the new talkdesk system and I prefer the old one it's more intuitive. The call trees are simple to make and give you a lot of flexibility without having to code. I prefer it to other systems that I've used that just had checkboxes ...
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AU
Anonymous User
11/21/23
"Poor substitute for our previous system"
What do you like best about Talkdesk? It works part of the time. It looks nicer than some other systems. What do you dislike about Talkdesk?
AU
Anonymous User
11/21/23
"Poor substitute for our previous system"
What do you like best about Talkdesk? It works part of the time. It looks nicer than some other systems. What do you dislike about Talkdesk?
MC
Max C
11/20/23
"Very complete CRM to manager Phone channel"
What do you like best about Talkdesk? Great usability and data dashboards. Our KAM is very attentive and has been a true partner in solving business problems together
BJ
Benjamin Jafeth A
11/18/23
"Buena, cumple con la expectativa."
What do you like best about Talkdesk? Es favorable el tener como administrador la opcion de ver estadisticas por usuario y la integracion con hubspot What do you dislike about Talkdesk?
PD
Paula d
11/17/23
"Recommended reporting tool"
What do you like best about Talkdesk? Talkdesk is a highly recommended tool, with which you can communicate by telephone with customers, as well as perform a wide range of call follow-ups and reports to take into account and have a continuous improvement of the service provided.
AS
Adrian S
11/17/23
"A reliable VoIP service."
What do you like best about Talkdesk? Being able to track connected users and their status at all times is very useful for me. Its usage is simple and intuitive, suitable for daily use.
AU
Anonymous User
11/16/23
"Customer Service"
What do you like best about Talkdesk? Easy to learn Audio qulaity is good, reliable
AU
Anonymous User
11/16/23
"Customer Service"
What do you like best about Talkdesk? Easy to learn Audio qulaity is good, reliable
