Talkative Reviews in March 2025: User Ratings, Pros & Cons

"A great service for live chat capabilities and more!"

What do you like best about Talkative? Talkative's easy to use interface make it easy to implement and train a team of agents quickly. Keeping an eye on interaction logs is swift and easy for admin staff as well. Getting our team onboarded to the service was quite painless. What do you dislike about Talkative? Some of the extra services, such as co-browse, aren't quite as fleshed out or intuitive. What problems is Talkative solving and how is that benefiting you? Talkative is providing our ...

"Very pleased with the product features and the provided support"

What do you like best about Talkative? Besides the fact that the product is continuously in development and it has a lot of useful features, the support that you get is really great, quick response times with SME. Especially compared to other companies the support is really outstanding. What do you dislike about Talkative? I haven't found any disturbing things yet, but sometimes it takes a while before you're 100% used to the endless configuration possibilities and where to find them. What ...

"Excellent Product"

What do you like best about Talkative? Flexibility and support - powerful platform What do you dislike about Talkative? Some set up can be complex, but the team are there to support all the way What problems is Talkative solving and how is that benefiting you? Wanted to create a true omnichannel experience across our locations.

"VP of Partner Engagement at AOneATM"

What do you like best about Talkative? An incredible platform that is highly versatile and a dynamic team that is always coming up with new ideas! What do you dislike about Talkative? The biggest downside I have found with Talkative is that I did not find them sooner; they are amazing! What problems is Talkative solving and how is that benefiting you? Talkative provides a digital connection with a human touchpoint- the best platform out there! We interviewed dozens of companies, and none ...

"Powerful Tool with an amazing and customer-obsessed team"

What do you like best about Talkative? Talkative is a very powerful and flexible platform that really 'fits' your business needs. Moreover, the customer support/success teams are outstanding, super helpful, available, and willing to make you succeed with their solution. They embody and truly live the concept of customer obsession Every time we needed their help to understand, improve and tweak the configurations, the whole team was available through email and very productive calls Special ...

"Amazing product and customer service - would highly recommend!"

What do you like best about Talkative? Customer service! They always go the extra mile to ensure that the product meets our needs. I have worked with them at two separate organizations, and met with several team members and every interaction has been amazing. The product meets the unique needs of our service perfectly, and when there are elements we are interested in adding they go the extra mile to explore new adaptions. What do you dislike about Talkative? Nothing. I have nothing but ...

"Simple and Powerful Solution"

What do you like best about Talkative? I can't say enough about the Talkative team! They were great to work with during our implementation and have been extremely responsive post-launch. From an agent point of view, the Talkative tool is very easy to use and the integration into Salesforce is excellent. For administrators, the Engage platform is very flexible and enables a ton of customizations of the end user experience. Reporting in the Engage platform itself is rudimentary, but you have ...

"Talkative walks the talk!"

What do you like best about Talkative? Talkative is an excellent product and key component of a digital transformation strategy, but it's the people at Talkative that truly differentiate the solution from anything else on the market. You won't find a better team that not only possesses the right mix of technical resources and capabilities, but are also more than willing to go the extra mile to deliver the best possible solution for the customer. What do you dislike about Talkative? I wish ...

"Excellent Partner"

What do you like best about Talkative? Talkative has been a great partner to work with. They have provided a customized solution to meet our business needs and ensure seamless integration with our customers. We have implemented a hybrid video and chat solution with Mitel Contact Center Solution for our travel business. Overall, excellent product and highly recommended. What do you dislike about Talkative? There is no dislike at this time with the product or support Recommendations to others ...

"Talkative Business Review"

What do you like best about Talkative? The software is flexible, user-friendly, and a joy to use. Flexibility is vital for me, and I have made it look how I want on our website and configured it perfectly for the activity we receive on our website. The Support we received in terms of Training and usability was superb. What do you dislike about Talkative? There are none that I can think of at this time. Recommendations to others considering Talkative: Make time to understand the product and ...