talech Reviews in January 2025: User Ratings, Pros & Cons

Huge inconsistencies in knowledge of…

Huge inconsistencies in knowledge of customer service reps and "supervisors". Software updates initiate bizarre and frustrating bugs. On a separate issue, the online ordering platform, since roll out, has remained stagnant in it's relatively poor, beta-testing-style design.

We keep having problems with the…

We keep having problems with the system...stops working in the middle of our busiest times during the day, and it takes sometimes an hour to get the problem fixed. I can't tell you how much money we've lost because we could't process credit cards because our system was down.

Swapped pricing plans charged me for an…

Swapped pricing plans charged me for an upgraded service I didn’t know about for more than a year which added up to quite a lot. When I found out they really did nothing but took me back down in level but still higher than my had signed up for and I didn’t get all the money back

So sad

I tried for a long time to get my problem resolved then when I went to return merchandise I bought you said it was more than time allowed. You supposedly tried everything and to no avail. I am so disappointed, I was a long time customer and the first problem ended our relationship and nobody has even reached out to see why. Only a generated e mail....so sad

Great system

Great system. I’ve been using it for a year & 1/2 and it’s been great for my business. easy to use and staff get it right a way.

i would never recommend or use this…

i would never recommend or use this company again. I have requested on several occasions monthly invoices and a review of my current charges. i am going to cancel this service and just move on. Bottom line- lack of response, lack of care, no personal service.

Great customer service

Date of experience: June 01, 2020

trash

trash & over priced

Very good

Very good service thanks for the help

From the beginning I was misled

From the beginning I was misled No kitchen monitor No training what so ever No setting up help No help on loading my manu Poor company in Canada most of the services not available