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9.8

Spot Score

SysAid - Help Desk Software

SysAid Reviews in May 2025: User Ratings, Pros & Cons

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4.5

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SysAid Reviews & Ratings

4.5

Very Good

Based on 1059 ratings & 695 reviews

Rating Distribution

Excellent

(577)

Very Good

(85)

Good

(23)

Poor

(4)

Terible

(6)

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Showing 61-70 out of 695

AR

Anonymous Reviewer

06/17/22

5 out of 5

SysAid – A good option

PROS: The ease of use and tracking of reported incidents is excellent, it is very easy to install and maintain equipment inventory. CONS: With the tools that we have in the company, the reality is that we have not had serious problems, and those that do arise are supported by SysAid's support staff to solve them. The reports section could have more options, although it may be a matter of the version we use.

AR

Anonymous Reviewer

06/17/22

5 out of 5

SysAid – A good option

PROS: The ease of use and tracking of reported incidents is excellent, it is very easy to install and maintain equipment inventory. CONS: With the tools that we have in the company, the reality is that we have not had serious problems, and those that do arise are supported by SysAid's support staff to solve them. The reports section could have more options, although it may be a matter of the version we use.

JL

Jorge Luis P

06/04/22

5 out of 5

"Sysaid Customer experience"

What do you like best about SysAid? ANS for response and attention, kindness of your support analyst, Spanish support from some analyst. Easy implementation and administration

JL

Jorge Luis P

06/04/22

5 out of 5

"Sysaid Customer experience"

What do you like best about SysAid? ANS for response and attention, kindness of your support analyst, Spanish support from some analyst. Easy implementation and administration

CR

Carlos Ramirez C

05/31/22

5 out of 5

"Sysaid allows us to automate service management processes in a very flexible and extensive way"

What do you like best about SysAid? Flexibility simplicity

CR

Carlos Ramirez C

05/31/22

5 out of 5

"Sysaid allows us to automate service management processes in a very flexible and extensive way"

What do you like best about SysAid? Flexibility simplicity

AU

Anonymous User

05/29/22

5 out of 5

"best it system handle software at Help desk, service desk, and more"

What do you like best about SysAid? Easy to operate software, with convenient interface and export reports and segments for any type of report we request from the organization

AU

Anonymous User

05/29/22

5 out of 5

"best it system handle software at Help desk, service desk, and more"

What do you like best about SysAid? Easy to operate software, with convenient interface and export reports and segments for any type of report we request from the organization

AU

Anonymous User

05/26/22

5 out of 5

"Sysaid is awesome"

What do you like best about SysAid? Very easy to navigate, The fact that you can customize this product is a great addition. What do you dislike about SysAid?

AU

Anonymous User

05/26/22

5 out of 5

"Great service"

What do you like best about SysAid? The interface is very easy to use. I used few other product but loved this product. I will suggest to my friends. What do you dislike about SysAid?