SysAid

Very good ticketing system

PROS & CONS What are the best aspects of this product? The fact you got all the thing you need in one place What aspects are problematic or could work better? nothing for me, the software are really good What features/services would you like to see in future versions of this product? A rental Sytem What specific problems in your company were solved by this product? The need to centralize ticket and inventory Are you a current user of this product? Yes

Why SysAid has no rival.

SUPPORT HAS VERYWELL

What do you like best? excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service What do you dislike? THE DOCUMENTATION NEEDS MORE INFORMATION Recommendations to others considering the product: questions and requirements for this reason I give it the highest rating, very good service What ...

A satisfied user for over 15 years

What do you like best? The ease of use for our employees. Being able to see the error or desktop of a distressed user gives your support department a leg up before responding to the user. To be able to join them and (usually) fix the issue they are experiencing. The ability to prioritize and track requests, and to see how everyone else is responding to our users. Inventory and History of our assets allows us to budget replacement machines easily. Support has been outstanding. New ...

A Terrific Choice for Our Organization!

PROS & CONS What are the best aspects of this product? Firstly, support is unrivaled but the product itself is wonderful for IT admins and end users as well. Asset management module is great and the ticketing system itself is intuitive for the end users. What aspects are problematic or could work better? I think the reporting module could be improved. The "canned" reports could have a few more levels of customization. What features/services would you like to see in future versions of ...

My experience so far with sysaid is fantastic with good work flow and features

What do you like best? Work flow, customization and user friendly to Admin and also end users What do you dislike? Advanced features required and they are currently working on them Recommendations to others considering the product: SysAid is a good ITSM software to use for your organization, fully customized with advanced features that enable reporting fantastic. What problems are you solving with the product? What benefits have you realized? They just finished solving ...

SysAid the Best Tool for IT Operation Management

PROS & CONS What are the best aspects of this product? It is a tool that allows you to manage the operation of the company. What aspects are problematic or could work better? automation of some processes What features/services would you like to see in future versions of this product? a chatbot for the service desk, and multiple authentication factors for the security part. What specific problems in your company were solved by this product? gives us visibility on day-to-day ...

SysAid works and is flexible

What do you like best? SysAid is truly ITIL based, easy to use, updates often, and can be customized to fit many needs. What do you dislike? Some bugs with SSO, still missing some integrations. Recommendations to others considering the product: Make sure you want an ITIL based system and are willing to use the various modules and understand the restrictions of the basic version. What problems are you solving with the product? What benefits have you realized? Primarily ...

Good application

What do you like best? Tracking of tickets/service record. Tracking of assets. Customization, sending alerts and email notification. What do you dislike? It's pretty fine. The only thing is cloud base, that means if your internet is not good, the performance will be slow down. Recommendations to others considering the product: Easy to use. Friendly user interface What problems are you solving with the product? What benefits have you realized? floor support and asset ...

New SysAid

What do you like best? It is very easy to configure, its implementation saves us a lot of time, it is flexible in every way What do you dislike? That it is not fully translated, although it gives the opportunity to do it and improve it What problems are you solving with the product? What benefits have you realized? It comes to cover a very important area for the company, since it helps us to make the reports and follow up on our assets