Syndigo CXH

Great Customer Service

What do you like best? "We elected to move our GDSN data to Syndigo in order to integrate all our product content in a single platform. I was new to the solution and process when I started onboarding. The Syndigo team was very patient and simplified the process of uploading, managing and syndicating the content to my recipients. I understand the value of customer service, and when you find it you should call it out! I was able to advance my knowledge much quicker because of the Syndigo ...

Some great one on one time!

What do you like best? I love how everything is on one page and there aren't all of the different tabs like in legacy. It will make my check steps much easier so I don't miss information. What do you dislike? I think it would be super helpful to have a chat session available to help work through problems that I might be having while working on my parts. What problems are you solving with the product? What benefits have you realized? As of right now we are only using CXH for ...

Very relevant and helpful!

What do you like best? I love that you can set "presets" for retailers image specs and then the images automatically download to the correct size and format for the specific retailer. What do you dislike? At this moment, there wasn't anything I disliked. What problems are you solving with the product? What benefits have you realized? Through CXH we are solving our business issue of consistency with our online content across retailers.

Flexible, easy to use software

What do you like best? Syndigo is able to receive content through an API allowing for automated syndication. Flexible software that allows quick and easy customization. Granular and well maintained taxonomy. Useful DAM functionality. What do you dislike? Some API capabilities still being refined. What problems are you solving with the product? What benefits have you realized? Bring items to market more quickly leveraging the API to submit new content. Quickly and easily ...

Top Notch!

What do you like best? Amazing team and customer care! They also provide great training. The platform is easy to use. It has the content grader so you know if your content is complete before trying to send to anyone. They provide on site training on a quarterly basis and really cater to your needs. I am extremely happy with Syndigo and would recommend to anyone! What do you dislike? I haven't found anything I dislike yet. Hopefully I won't. What problems are you solving with ...

Great Business Partner

What do you like best? The Edgenet team is truly a collaborative business partner and LISTENS to its" customers. Edgenet as an organization is customer centric - support is top notch. Additionally I think that Edgenet as a software company is on the cutting edge and constantly strives to improve their products. What do you dislike? Our company has been with Edgenet for the past year and I cannot honestly tell you there is anything I dislike. Edgenet takes customer feedback very ...

Easy, customer-centric platform to manage data

What do you like best? Most online data aggregators push requirements out from distribution/retail without concern for the downstream affects on manufacturers. Edgenet is always cognizant of how changes affect vendors and works with them to manage the process. What do you dislike? Need more distributors and access to Home Depot. What problems are you solving with the product? What benefits have you realized? Ease of submitting and transmitting highly enriched data to large ...

Excellent training

What do you like best? I received a lot of new and helpful information, in addition to that Edgenet Team is always very helpful and supportive. During the workshop about GDSN, the presenter Mark O. explained very clear and concise how it works and helped me to understand issues about it that I've been having with some of our retailer customers, he even took the time after the workshop to answer the rest of my questions. What do you dislike? As a suggestion please test room ...

Shotfarm is an AWESOME partner!

What do you like best? Customer support is "best in class". These guys have been AWESOME partners for over 6 years. If there are ever any issues, which is seldom, they are relentless in their resolve. The platform is incredibly easy to use no matter your technical abilities, or lack there of. Easy to use vendor portal for partners to upload assets. Technology is solid. What do you dislike? Occasional disruptions in platform accessibility, but always quickly resolved. What ...

Great experience with Shotfarm

What do you like best? Shotfarm is a clean, user-friendly interface that will continually improve as the team releases regular enhancements. Has already been a huge time saver for us in creating a consistent shopping experience for our brand in the eComm channel as we are able to quickly gather current marketing content and assets (and rename if needed) for our customers, ensuring that they have the most current versions. Folders allow users to quickly isolate a specific subset of ...