Syndigo CXH Reviews in January 2025: User Ratings, Pros & Cons

Product was cumbersome and not intuitive.

What do you like best? The Support team was amazing, patient, and experienced. They were responsive and very good at explaining the idiosyncrasies of the platform What do you dislike? The bulk CSV upload *did not* include ALL the required fields. Therefore there was a manual data entry requirements which TOOK HOURS to complete. Also, there was no automated way to upload assets (other products allow for a url link to upload the images) Recommendations to others considering the ...

Pretty user friendly

What do you like best? It is easy to navigate and pretty easy to use. It tells you when you are missing data, which helps complete the tasks more efficiently What do you dislike? Syndigo is very compartmentalized. It doesn't give any information about what comes before (setting up the item in the datapool) or what comes after (approval and set up in the customers system). It makes it difficult to know whether the task has been accomplished or not. What problems are you solving ...

Good when GDSN is required

What do you like best? I like the portal setup and ease of use. What do you dislike? Our product readiness score is 100%, but it also shows that we're "missing required taxonomy" for all of our items. Every time I look for the missing required taxonomy, I'm unable to see what's missing. I'm unable to determine if our recipients are not subscribing to our data because of this. We also think the price is a little much for what we need. What problems are you solving with the ...

NEEDS WORK

What do you like best? I like the new Syndigo platform layout versus Edgenet What do you dislike? Bulk items do not load and multiple error messages when trying to edit more than 50 items at a time. Mass item edits are frustrating and too time consuming. What problems are you solving with the product? What benefits have you realized? Nothing at the current time

Syndigo is great

What do you like best? I can manage everything I need to manage in one place. What do you dislike? It's not initially very intuitive which is a little frustrating. Recommendations to others considering the product: Definitely make sure you're evaluating what needs you have for the sites you're planning on syndicating to. Syndigo is great, but you need to make sure you're doing best for you and your company. What problems are you solving with the product? What benefits ...

Great Program!!

What do you like best? The Content Experience Hub is the perfect place to store your product content. The system offers hundreds of attributes, which allows you to capture all necessary product details. The product content readiness score helps tremendously. It allows my team to easily identify products that need to be focused on. The Syndigo team is constantly improving the system and looking for ways to make the data collection seamless. I love that the system is multi-functional and ...

Great Customer Service

What do you like best? "We elected to move our GDSN data to Syndigo in order to integrate all our product content in a single platform. I was new to the solution and process when I started onboarding. The Syndigo team was very patient and simplified the process of uploading, managing and syndicating the content to my recipients. I understand the value of customer service, and when you find it you should call it out! I was able to advance my knowledge much quicker because of the Syndigo ...

Some great one on one time!

What do you like best? I love how everything is on one page and there aren't all of the different tabs like in legacy. It will make my check steps much easier so I don't miss information. What do you dislike? I think it would be super helpful to have a chat session available to help work through problems that I might be having while working on my parts. What problems are you solving with the product? What benefits have you realized? As of right now we are only using CXH for ...

Very relevant and helpful!

What do you like best? I love that you can set "presets" for retailers image specs and then the images automatically download to the correct size and format for the specific retailer. What do you dislike? At this moment, there wasn't anything I disliked. What problems are you solving with the product? What benefits have you realized? Through CXH we are solving our business issue of consistency with our online content across retailers.

Flexible, easy to use software

What do you like best? Syndigo is able to receive content through an API allowing for automated syndication. Flexible software that allows quick and easy customization. Granular and well maintained taxonomy. Useful DAM functionality. What do you dislike? Some API capabilities still being refined. What problems are you solving with the product? What benefits have you realized? Bring items to market more quickly leveraging the API to submit new content. Quickly and easily ...