Syncro Reviews in April 2025: User Ratings, Pros & Cons

"Everything I need for my MSP"

What do you like best about Syncro? I like how streamlined everything is. It's easy to use and intuitive. I like how quickly and easily I can create a ticket. I used to hate filling out the ticket while the customer waited on hold, but now I look forward to it. The synchronization with Quickbooks has been super helpful. I like that I can charge labor directly from the ticket, generate an invoice, and then that invoice automatically goes into my Quickbooks. What do you dislike about ...

"A Great Product that is Easy to Use for Beginners"

What do you like best about Syncro? Syncro's ease of use is the best part for me personally. I had little IT experience when I was hired at my company, and I was able to catch on quickly thanks to the smooth workflow of Syncro. What do you dislike about Syncro? Sometimes the .exe Syncro installer fails for reasons unbeknownst to me, so I have to install using the .msi version. Also, the Syncro agent for Mac (beta 2) is limited in functionality, so there could be improvements in that ...

"Great service all around."

What do you like best about Syncro? The ease of access and ability to manage multiple clients from a central point, running excellent services and features, all for the best price in town. Highly recommend Syncro to every MSP. What do you dislike about Syncro? The customer support at times is not the greatest. The community is, users always help each other on forums and support concerns, but the customer support team itself could be better. But that's just human nature. What problems is ...

"PSA and RMM all in one"

What do you like best about Syncro? I've used most of the PSA's out there. I was using Repairshopr, but when they introduced Syncro, it made sense to switch. Now I'm getting an affordable PSA and RMM all in one. None of the RMM's are perfect and most are over-priced. It's not perfect, but for me, it works well, and I don't need a full-time tech to manage it. Syncro is all inclusive What do you dislike about Syncro? Patching is not perfect, but it works most of the time. It uses chocolatey ...

"PSA and RMM all in one"

What do you like best about Syncro? I've used most of the PSA's out there. I was using Repairshopr, but when they introduced Syncro, it made sense to switch. Now I'm getting an affordable PSA and RMM all in one. None of the RMM's are perfect and most are over-priced. It's not perfect, but for me, it works well, and I don't need a full-time tech to manage it. Syncro is all inclusive What do you dislike about Syncro? Patching is not perfect, but it works most of the time. It uses chocolatey ...

"Good product, with some caveats"

What do you like best about Syncro? Lots of features. Similar to a swiss-army knife for MSPs. Scripting, automation, windows patches, support for multiple O/Ses. Overall, it's fairly feature-rich, especially considering its price. What do you dislike about Syncro? The UI seems to have been built by multiple people over time. There is no overall UI philosophy that ties it all together, so there are times you will have problems navigating to the exact thing you need until you get more ...

"Good product, with some caveats"

What do you like best about Syncro? Lots of features. Similar to a swiss-army knife for MSPs. Scripting, automation, windows patches, support for multiple O/Ses. Overall, it's fairly feature-rich, especially considering its price. What do you dislike about Syncro? The UI seems to have been built by multiple people over time. There is no overall UI philosophy that ties it all together, so there are times you will have problems navigating to the exact thing you need until you get more ...

"Syncro is what MSPs are looking for"

What do you like best about Syncro? It's intuitive to use. Things are where you'd expect them to be. What do you dislike about Syncro? No basic 'admin' account for book-keepers or managers to use. What problems is Syncro solving and how is that benefiting you? Remote support to my managed and non-managed clients. The ability to install endpoints without stressing about the cost-per-endpoint that other RMMs have. Installing Antivirus and being able to monitor it from one place without ...

"Amazing customer service... Great product"

What do you like best about Syncro? I have an amazing rep, Brandi Crown. Everyone I have dealt with at syncro is awesome. The product is excellent and it's will priced What do you dislike about Syncro? Nothing yet! Been using the product for a few months and evening expectations Recommendations to others considering Syncro: Great product, great price, great service... What more do you need? What problems is Syncro solving and how is that benefiting you? Excellent RMM tool. Excellent ...

"Best RMM/PSA we have used"

What do you like best about Syncro? The system overall is great. Very light weight on endpoints. The integrations with our software packages is also very nice. What do you dislike about Syncro? Reporting could use some work. However, they have been working hard on it. Most recently, upgrading the executive reports! Recommendations to others considering Syncro: Do it! What problems is Syncro solving and how is that benefiting you? Better billing opportunities which means increased hourly rev.