Syncro Reviews in April 2025: User Ratings, Pros & Cons

"Pretty happy overall"

What do you like best about Syncro? It's a nice all-in-one package, it makes RMM, ticketing and organizing clients very easy for the most part. What do you dislike about Syncro? The mobile app really needs some work. It's pretty terrible, unfortunately. When it works, it's okay; but having to restart the app 4-5 times to get FaceID to log you in (works flawlessly everywhere else), and then still bumping into the occasional infinite loading regardless of re-installs, not great. What problems ...

"This has been the greatest find for our business."

What do you like best about Syncro? Syncro competes well, with the big players in the market, like connectwise and ninjaone software for a flat fee, and unlimited workstation/servers What do you dislike about Syncro? It's a learning curve, but it's an easy thing to learn, especially if you're coming from another RMM solution for me it was easy What problems is Syncro solving and how is that benefiting you? Syncro is solving my issues with automated commands and monitors to trigger it. With ...

"This has been the greatest find for our business."

What do you like best about Syncro? Syncro competes well, with the big players in the market, like connectwise and ninjaone software for a flat fee, and unlimited workstation/servers What do you dislike about Syncro? It's a learning curve, but it's an easy thing to learn, especially if you're coming from another RMM solution for me it was easy What problems is Syncro solving and how is that benefiting you? Syncro is solving my issues with automated commands and monitors to trigger it. With ...

"Great product, great support."

What do you like best about Syncro? Easy to use and easy to setup. Great support team with quick responses when needed. Third Party Updates also integrate with Chocolatey making this a really powerful third party patching. What do you dislike about Syncro? For our use, we didn't find the helpdesk side of it great, however the RMM was exactly what we needed and integrates with our chosen PSA/Helpdesk solution. Overall: Really happy with Syncro and the issues above are only minor with ways to ...

"Syncro for RMM/PSA"

What do you like best about Syncro? Ease of use. Affordable and highly functional. Great integrataion support. Customization of the system to how we like to manage it makes the work easy. Frequent updates and improvements. What do you dislike about Syncro? UI looks outdated but functions well. Can't search old tickets. Mobile application is not helpful. Patch management and CRM features can be better. A little slow on executing scripts. Tech support is not great. What problems is Syncro ...

"Great product for SME, good price compared to competitors"

What do you like best about Syncro? The scripting and automated tasks are really useful for small teams as you can add value to your clients without it taking up technician's time. For example whenever a machine is detected to have less then 10% hard drive space Syncro runs our "clear temp files" script and logs a ticket with time added. This means none of our clients will ever run out of space and we're still tracking the time worked on it. The UI is fairly intuitive and they releasing QoL ...

"A solid all-in-one PSA & RMM solution"

What do you like best about Syncro? Syncro's greatest strength is the fact that it is relatively affordable when you consider how many features and functions are included. What do you dislike about Syncro? Being a jack of all trades system, there are areas which need improvement. The online customer portal and payment system in particular. What problems is Syncro solving and how is that benefiting you? Syncro is allowing us to expand from a strictly break fix shop in allowing us to grow ...

"syncro has been really helpful for me and my team"

What do you like best about Syncro? the user-friendly and customizable interface What do you dislike about Syncro? tickets is a bit of a haslte assigning and wish it was easier or integrated with other platforms. slack etc What problems is Syncro solving and how is that benefiting you? helping our business do this maintance, management, and remote monitoring for our clients

"Smooth and practical."

What do you like best about Syncro? All in one solution, user-friendly interface, Billing and invoicing is awesome when out in the field for a one-man shop. The Online Portal is great! What do you dislike about Syncro? RMM doesn't have a network scan feature, making deploying agents on client sites challenging. Limited billing features could use a deposit line item for estimates. They could use a marker to automatically add a line item to all invoices on clients, like a preferred customer ...

"Great for MSPs"

What do you like best about Syncro? Having a PSA, RMM and a CRM in one package is awesome What do you dislike about Syncro? Need more credit card and AV integrations What problems is Syncro solving and how is that benefiting you? Efficient billing