Syncro Reviews in January 2025: User Ratings, Pros & Cons

"Syncro review"

What do you like best about Syncro? The scripting service is awesome! I also love the intergations that are built in. What do you dislike about Syncro? Support can take quite a while to come back around. Once you get them though it's all good. What problems is Syncro solving and how is that benefiting you? Merging the RMM and PSA together is awesome. Solved a ton of billing issues on assets.

"Easy and Professional Management"

What do you like best about Syncro? Whether you are a technician inputing hours or customer data of administrative assistant, the application is easy to learn and use. Very resourceful and organized information our business uses and needs. What do you dislike about Syncro? I'd like to edit invoices as I make them sometimes What problems is Syncro solving and how is that benefiting you? Keeping organized and control over the day to day needs of our clients.

"A powerfull easy to use system"

What do you like best about Syncro? It just works as it is supposed to. Everything is well thought out and scripts work very well with the platform. Communication with the end customer is much improved. What do you dislike about Syncro? It would be nice if two users could look at the same PC at the same time in Splashtop. What problems is Syncro solving and how is that benefiting you? I think it is enabling us to move our business more to a remote support model. We have been in the process ...

"Syncro review"

What do you like best about Syncro? The scripting service is awesome! I also love the intergations that are built in. What do you dislike about Syncro? Support can take quite a while to come back around. Once you get them though it's all good. What problems is Syncro solving and how is that benefiting you? Merging the RMM and PSA together is awesome. Solved a ton of billing issues on assets.

"Easy and Professional Management"

What do you like best about Syncro? Whether you are a technician inputing hours or customer data of administrative assistant, the application is easy to learn and use. Very resourceful and organized information our business uses and needs. What do you dislike about Syncro? I'd like to edit invoices as I make them sometimes What problems is Syncro solving and how is that benefiting you? Keeping organized and control over the day to day needs of our clients.

"Next level with Syncro"

What do you like best about Syncro? This is an amazing tool for our Service Desk team. We are now able to get the department to a new level, working with users remotely, also we can work without the user even knowing what is happening. Also scripting and a bunch of tasks needed, that don't need user intervention can now be done easily. What do you dislike about Syncro? It might come to the price. It was a hard decision, based on tat aspect, however, we now can say, it worth it. What ...

"Overall a good experience"

What do you like best about Syncro? I really enjoy the functionality of the product and the fact that you're so aware of the community and their opinions when it comes to changes and adjustments. What do you dislike about Syncro? That some things simply do not work. Why are private notes being emailed to my users? Why are they being sent emails when they shouldn't and not getting sent emails when they should? What problems is Syncro solving and how is that benefiting you? Syncro solves the ...

"Great RMM and PSA for MSP's"

What do you like best about Syncro? It's one of the few MSP soultions that charge by the number of technicians and not by the number of endpoint. What do you dislike about Syncro? The overol GUI can get some face lifting. What problems is Syncro solving and how is that benefiting you? The software can create a ticket from an email or text and thought script automation it can resolved the issue and close the ticket without tech even doing a thing. it's really a big help for a one man show IT ...

"Amazing toolset"

What do you like best about Syncro? The option to include RMM programs is invaluable. What do you dislike about Syncro? Don't like the ticketing process. Needs more automation What problems is Syncro solving and how is that benefiting you? Remote access to your customers

"Pretty happy overall"

What do you like best about Syncro? It's a nice all-in-one package, it makes RMM, ticketing and organizing clients very easy for the most part. What do you dislike about Syncro? The mobile app really needs some work. It's pretty terrible, unfortunately. When it works, it's okay; but having to restart the app 4-5 times to get FaceID to log you in (works flawlessly everywhere else), and then still bumping into the occasional infinite loading regardless of re-installs, not great. What problems ...