Syncro Reviews in January 2025: User Ratings, Pros & Cons

"Best investment I've made in my MSSP"

What do you like best about Syncro? I love how it shows all of my endpoints AND their current update status. What do you dislike about Syncro? They don't support Chromebooks. I bought a Chromebook to access my clients systems while on the go just to realize it isn't supported. :-( What problems is Syncro solving and how is that benefiting you? I used to use Google and several other tools. Now I just use Syncro. Saves time and money

"I've been looking for a solution like this for years"

What do you like best about Syncro? It's a complete product, both RMM and PSA in one tool. There's not so many options that it is difficult to set up, meaning it's a lot easier that Connectwise for example. Now I use 90% of the product instead of the 10% is was able to use in the competition. I use this every day, all day in my business. It was relatively easy to move from Connectwise to Syncro and implement the product. What do you dislike about Syncro? Their scripting is powerful, but ...

"Great all-in-one Solution"

What do you like best about Syncro? I love the CRM side of Syncro, I began using it as a stand alone (Repairshopr) and when looking for a new RMM it seemed like a great fit. I have always liked the way that they keep making improvement to the platform and having the CRM and RMM in one dashboard make the whole process seamless. What do you dislike about Syncro? Although there CRM is great they still have some work to do to get certin featured such as patch management working better. Overall ...

"I've been looking for a solution like this for years"

What do you like best about Syncro? It's a complete product, both RMM and PSA in one tool. There's not so many options that it is difficult to set up, meaning it's a lot easier that Connectwise for example. Now I use 90% of the product instead of the 10% is was able to use in the competition. I use this every day, all day in my business. It was relatively easy to move from Connectwise to Syncro and implement the product. What do you dislike about Syncro? Their scripting is powerful, but ...

"Great all-in-one Solution"

What do you like best about Syncro? I love the CRM side of Syncro, I began using it as a stand alone (Repairshopr) and when looking for a new RMM it seemed like a great fit. I have always liked the way that they keep making improvement to the platform and having the CRM and RMM in one dashboard make the whole process seamless. What do you dislike about Syncro? Although there CRM is great they still have some work to do to get certin featured such as patch management working better. Overall ...

"Solid RMM/PSA"

What do you like best about Syncro? I've used Syncro since migrating from Repairshopr in the early days. I went from a repair shop, to eventually starting an MSP. The choice for me was simple. Syncro is easy to use, affordable and the unlimited endpoint/per user pricing model worked great for me. It's perfect for smaller MSPs! What do you dislike about Syncro? I haven't needed support much, but when I have needed them, they have been slow to respond. Sometimes more than 4 days. I also ...

"Good RMM, PSA could be improved"

What do you like best about Syncro? Scripting for sure. Remote access and splashtop are helpful What do you dislike about Syncro? Email notifications aren't well thought out. Leads module is a waste as all emails are processed in it. What problems is Syncro solving and how is that benefiting you? Automations in scripting reduced my own workload enough to be able to bring on double my endpoints and hire another person.

"Definition of bang for your buck."

What do you like best about Syncro? Just the general value, PSA and RMM allow us to scale while increasing our margin. So far, all the scripting power has allowed the automation of quite a few things, relieving some of the techs' work. For smaller MSPs, you can't beat the value of per-tech pricing. What do you dislike about Syncro? Currently, the PSA is the weaker of the two parts. They haven't implemented enough ACH payment options for our liking, just WorldPay. I look forward to seeing ...

"Definition of bang for your buck."

What do you like best about Syncro? Just the general value, PSA and RMM allow us to scale while increasing our margin. So far, all the scripting power has allowed the automation of quite a few things, relieving some of the techs' work. For smaller MSPs, you can't beat the value of per-tech pricing. What do you dislike about Syncro? Currently, the PSA is the weaker of the two parts. They haven't implemented enough ACH payment options for our liking, just WorldPay. I look forward to seeing ...

"A powerfull easy to use system"

What do you like best about Syncro? It just works as it is supposed to. Everything is well thought out and scripts work very well with the platform. Communication with the end customer is much improved. What do you dislike about Syncro? It would be nice if two users could look at the same PC at the same time in Splashtop. What problems is Syncro solving and how is that benefiting you? I think it is enabling us to move our business more to a remote support model. We have been in the process ...