Syncro Reviews in January 2025: User Ratings, Pros & Cons

"Great product all round"

What do you like best about Syncro? Syncro has a very affordable pricing structure which is ideal for smaller MSP's. It's helped us grow our business and provides a suprising amount of tools for all apsects of an IT business. What do you dislike about Syncro? Some of the tools/features are a little hard to get to grips with, and sometimes you have to do many pre-requisite settings on other pages before you can setup the feature you want. What problems is Syncro solving and how is that ...

"Almost perfect"

What do you like best about Syncro? Syncro is a great all-around tool for us. What do you dislike about Syncro? Some limitations on custom reporting and inventory What problems is Syncro solving and how is that benefiting you? RMM and scripting to name a few. It has helped automate many things we do

"Useful product but could be improved"

What do you like best about Syncro? It tracks our tickets and our assets well. What do you dislike about Syncro? the gui isn't great. its often hard to navigate. the menu's are intuitive. What problems is Syncro solving and how is that benefiting you? It tracks all of our tickets and assets. Without this sort of software it wouldn't be possible.

"Useful product but could be improved"

What do you like best about Syncro? It tracks our tickets and our assets well. What do you dislike about Syncro? the gui isn't great. its often hard to navigate. the menu's are intuitive. What problems is Syncro solving and how is that benefiting you? It tracks all of our tickets and assets. Without this sort of software it wouldn't be possible.

"Very full featured RMM and PSA for a great price per user, rather than per machine"

What do you like best about Syncro? Very simple and clean layout, well documented, agent setup and deployment is easy and straightforward. What do you dislike about Syncro? Haven't found a ton to complain about! We have had limited need for calling or emailing support. We had some issues with Webroot, but that was not the fault of Syncro. What problems is Syncro solving and how is that benefiting you? Works well as both an RMM and PSA.

"Great RMM/PSA tool"

What do you like best about Syncro? Syncro has been easy to set up and deploy to our customers. We were already familiar with the interface because we were originaly on RepairShopr and the migration to Syncro was smooth. Support has been responsive and I like the pricing model they use. What do you dislike about Syncro? There have been a couple vendors we looked at to handle other aspects of the business that don't have an integration with Syncro because of something having to do with the ...

"Great RMM/PSA tool"

What do you like best about Syncro? Syncro has been easy to set up and deploy to our customers. We were already familiar with the interface because we were originaly on RepairShopr and the migration to Syncro was smooth. Support has been responsive and I like the pricing model they use. What do you dislike about Syncro? There have been a couple vendors we looked at to handle other aspects of the business that don't have an integration with Syncro because of something having to do with the ...

"Best Bang for SMB Buck!!!"

What do you like best about Syncro? Our team of both engineers, administrative support, and management team loves the simplicity, intuitive GUI, and low drag migration of the PSA and RMM. And the telephone or email customer support is amazing. THIS is what we were looking for -- someone who would actually talk to us when we need help versus what we used to have, which was tiers and tiers of the tiers, and tertiary tiers of those tiers of departments of people we had to talk to just to get a ...

"Best Bang for SMB Buck!!!"

What do you like best about Syncro? Our team of both engineers, administrative support, and management team loves the simplicity, intuitive GUI, and low drag migration of the PSA and RMM. And the telephone or email customer support is amazing. THIS is what we were looking for -- someone who would actually talk to us when we need help versus what we used to have, which was tiers and tiers of the tiers, and tertiary tiers of those tiers of departments of people we had to talk to just to get a ...

"Best investment I've made in my MSSP"

What do you like best about Syncro? I love how it shows all of my endpoints AND their current update status. What do you dislike about Syncro? They don't support Chromebooks. I bought a Chromebook to access my clients systems while on the go just to realize it isn't supported. :-( What problems is Syncro solving and how is that benefiting you? I used to use Google and several other tools. Now I just use Syncro. Saves time and money