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Symantec ServiceDesk - Service Desk Software

Symantec ServiceDesk Reviews in April 2025: User Ratings, Pros & Cons

Efficiently manage customer service and IT requests.

4

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Symantec ServiceDesk Reviews & Ratings

4

Very Good

Based on 33 ratings & 15 reviews

Rating Distribution

Excellent

(7)

Very Good

(5)

Good

(1)

Poor

(0)

Terible

(2)

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Showing 11-15 out of 15

AU

Anonymous User

04/18/19

2.5 out of 5

"Symantec ServiceDesk "

What do you like best about Symantec ServiceDesk? Is a great automated incident response and problem resolution solution for quick, effective remediation of end user incidents, It helps me also be able to train users on how to use and complete these task.

LA

Luciano Aurélio F

04/11/19

4.5 out of 5

"The Symantec ServiceDesk interface is perfect software solve problems in all systems."

What do you like best about Symantec ServiceDesk? Excelent software to manager the company and protect all the machines. The interface is very easy to use and the program have some training for the users to configurate all the software.

AU

Anonymous User

02/04/19

0.5 out of 5

"Symantec Service Desk"

What do you like best about Symantec ServiceDesk? I did not like this product. Other users that managed the back-end for patching and inventory liked it. What do you dislike about Symantec ServiceDesk?

AU

Anonymous User

01/28/19

5 out of 5

"Protect and service"

What do you like best about Symantec ServiceDesk? Balancing access and protection and user friendliness What do you dislike about Symantec ServiceDesk?

AU

Anonymous User

10/31/18

4 out of 5

"Symantec"

What do you like best about Symantec ServiceDesk? Symantec is great for encrypting devices. You are able to register users per device. After 90 days the device will be locked if it’s not connected to the company network.