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Swiftype Search - Site Search Software

Swiftype Search Reviews in April 2025: User Ratings, Pros & Cons

Effortless search that finds what you need.

4.4

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Swiftype Search Reviews & Ratings

4.4

Very Good

Based on 156 ratings & 181 reviews

Rating Distribution

Excellent

(106)

Very Good

(65)

Good

(6)

Poor

(0)

Terible

(4)

Expert's Review

Swiftype stands out as a powerful search engine tool that offers accurate and predictive results, making it an essential system for effective search management. With a classy and easy-to-navigate interface, Swiftype excels in providing quick and accurate search results, enhancing website management capabilities significantly. The platform's flexibility and ...Read more

Swiftype Search pros and cons

  • The tool interface is classy and easy to navigate, providing a responsive experience.

  • Swiftype offers a good technical help and free trial for beginners, aiding in website management.

  • The software provides flexible functionalities and collaborative tools for users.

  • It offers tools to create a better search experience with stable performance and variety of necessary tools.

  • Users may face challenges in customizing indexes for certain document formats, limiting customization options.

  • Some users find the pricing structure somewhat high, especially for additional functionalities, impacting smaller companies.

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Showing 71-80 out of 181

EG

Elizabeth G

12/21/17

4 out of 5

Solid product, Excellent Support

What do you like best? Set-up and install was quick and easy, even for multiple sites. Customized result rankings are a key feature for us (although if you have a ton of results, it can be a little tedious to go through) that is also easy to use, along with the ability to create synonym sets for various search terms. Many of our search terms have variations or are easily misspelled, so the synonym set has greatly reduced the number of empty searches that users were experiencing. What ...

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12/21/17

4 out of 5

Easy to use, easy to understand.

What do you like best? I love how simple and easy to use their platform is. Our previous on-site search system was very complicated and didn't make it easy to see the low-hanging fruit. I also really enjoy utilize the result ranking tool and the analytics. What do you dislike? I do wish that you could get more of the synonym features without having to jump up to a much higher price point. We are a small company and just can't afford to spend that much on-site search. Recommendations ...

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12/21/17

4 out of 5

Great, product

What do you like best? The features included in Swiftype are exceptional. They have great support and are willing to help with integration. The API has good documentation. Their team is willing to help where needed. What do you dislike? So far there is very little to complain about. The biggest would be the autocomplete feature counts too many queries against my account. The API documentation could use better example code. Recommendations to others considering the product: A good ...

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12/21/17

4 out of 5

Easy to use API and great support

What do you like best? Swiftype's support team is super helpful, friendly and prompt with replies. What do you dislike? Swiftype is a very full featured engine with a great API so I don't really have any complaints Recommendations to others considering the product: It's easy to useand easy to implement What problems are you solving with the product? What benefits have you realized? Allowing users to easily filter and find the products they need.

CI

Consultant in Internet

12/21/17

4 out of 5

Easy to use API and great support

What do you like best? Swiftype's support team is super helpful, friendly and prompt with replies. What do you dislike? Swiftype is a very full featured engine with a great API so I don't really have any complaints Recommendations to others considering the product: It's easy to useand easy to implement What problems are you solving with the product? What benefits have you realized? Allowing users to easily filter and find the products they need.

12/21/17

3.5 out of 5

Easy to integrate. Reasonable price.

What do you like best? Their custom crawler made our life a lot easier. What do you dislike? Pricing can be prohibitive for small business. Recommendations to others considering the product: Review pricing. What problems are you solving with the product? What benefits have you realized? Internal text search and search result tuning.

AI

Administrator in Information Technology and Services

12/21/17

3.5 out of 5

Easy to integrate. Reasonable price.

What do you like best? Their custom crawler made our life a lot easier. What do you dislike? Pricing can be prohibitive for small business. Recommendations to others considering the product: Review pricing. What problems are you solving with the product? What benefits have you realized? Internal text search and search result tuning.

12/21/17

3 out of 5

Better tool to replace Google Search

What do you like best? Swiftype is easy to install and can be quite powerful, depending on how you use it (results ranking, weighting. We use the Engagement Module as well, which is decent. What do you dislike? Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image and that was a bit annoying to fix. There was ultimately a solution, but it was not very ...

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UI

User in Computer Software

12/21/17

3 out of 5

Better tool to replace Google Search

What do you like best? Swiftype is easy to install and can be quite powerful, depending on how you use it (results ranking, weighting). We use the Engagement Module as well, which is decent. What do you dislike? Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution, but it was not ...

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12/21/17

0.5 out of 5

Not so great

What do you like best? It works, whenever you remember to force a crawl update. What do you dislike? Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods. The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove internally generated searches. Basically makes the Analytics useless. Too expensive for the results and lack of useable analytics. ...

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