Swiftype Search Reviews in April 2025: User Ratings, Pros & Cons

Perfect for content rich sites

What do you like best? A team of software developers that listen to your needs and are willing to work with you to get to a package you need. What do you dislike? They only have an office on the west coast US, which means since our office is in the UK support can take a while to get back to me. I hear they are thinking of opening an office in Europe soon, so hopefully that will be rectified! I also hope they implement a custom search parameter for their Related Content feature - which ...

Integration & Customization Experience

What do you like best? I loved the flexibility Swiftype allows developers to add-in Swiftype meta tags for crawling site giving us full control to say what to crawl and what shouldn't be crawled by various levels. I had fun integrating experience while working with Swiftype to one of our site. There is way more to explore and utilize the advance capabilities. Can't wait to get my hands on it. What do you dislike? Only one thing restricting pagination to 100. But that shouldn't stop us ...

A better customer experience for search

What do you like best? Swiftype allows your users to find the information they want - quicker and easier. It also allows you to better understand what your users are looking for, so that you can adjust and create the right content for them. What do you dislike? Installation is a little tricky and you are best to have the support of a developer. What problems are you solving with the product? What benefits have you realized? We used Swiftype for our public facing Help Centre that ...

Easy, quick and full-featured replacement for Google Custom Search

What do you like best? I appreciate Swiftype's easy and friendly user interface as well as the push reporting I receive to help me continuously optimize site search experience. What do you dislike? Learning curve exists but Swiftype UX makes it easier. What problems are you solving with the product? What benefits have you realized? We were able to quickly replace Google CSE with Swiftype as we neared the end of our contract. I like being able to easily curate search results ...

Integration & Customization Experience

What do you like best? I loved the flexibility Swiftype allows developers to add-in Swiftype meta tags for crawling site giving us full control to say what to crawl and what shouldn't be crawled by various levels. I had fun integrating experience while working with Swiftype to one of our site. There is way more to explore and utilize the advance capabilities. Can't wait to get my hands on it. What do you dislike? Only one thing restricting pagination to 100. But that shouldn't stop ...

Great tool and easy to use

What do you like best? You can group searches by synonyms identified from the insights report What do you dislike? You can't block internal IPs from showing in the reports Recommendations to others considering the product: Have the free trial and put it somewhere prominent on your site. You'll quickly see if users are looking for content you hadn't thought of yet. What problems are you solving with the product? What benefits have you realized? We were looking for an internal ...

Swiftype Site Search is simple and powerful

What do you like best? The tool is easily configurable and allows for lots of customization. We frequently found users searches revealed we had content gaps that should be addressed. Our analytics team benefited directly from the amount of data we were able to get out of the tool. What do you dislike? No complaints from me. I honestly cannot think of a time when I was disappointed with the tool. Recommendations to others considering the product: Swiftype is easy to use, ...

Simple and Intuitive Replacement for Google Search

What do you like best? The coding was simple and integrated into our site flawlessly. The search functions offers greater capability than we had with Google Search and delivers useful analytics. What do you dislike? I am not sure why I haven't heard of Swiftype before we were forced to migrate. I think this would have been a valuable search engine for our site years ago. What problems are you solving with the product? What benefits have you realized? We can track what products are ...

Great tool and easy to use

What do you like best? You can group searches by synonyms identified from the insights report What do you dislike? You can't block internal IPs from showing in the reports Recommendations to others considering the product: Have the free trial and put it somewhere prominent on your site. You'll quickly see if users are looking for content you hadn't thought of yet. What problems are you solving with the product? What benefits have you realized? We were looking for an ...

Simple and straightforward search engine

What do you like best? I love how easy it was to get up and running. No one in my company had any previous experience with adding a custom search engine and with Swiftype we were up and running in 24 hours. What do you dislike? I dislike the lack of control for differentiating between common words and strings of words. For example, a common problem we had is that a user would search for "gluten free" and a bunch of results would show up that included the word "free" but not the word ...