Swiftype Search Reviews in May 2025: User Ratings, Pros & Cons

Exceptional customer service, excellent product

What do you like best? The customer service has been excellent. The response time for customer service is above the industry average. The autocomplete is a bonus that adds value to the product. What do you dislike? The dashboard. It is often difficult to find how to remove and add urls especially if the url has been deleted. Recommendations to others considering the product: For an internal site search, it's the best solution. Once implemented, it's easy to maintain and very ...

Great data driven insights

What do you like best? You have metrics and dashboards out of the box! Mining data and taking decisions is easier What do you dislike? Components integration for certain front end technologies are out of date, it`s easy to use but not so flexible What problems are you solving with the product? What benefits have you realized? We got closer to how users interact with our documentation

Great data driven insights

What do you like best? You have metrics and dashboards out of the box! Mining data and taking decisions is easier What do you dislike? Components integration for certain front end technologies are out of date, it`s easy to use but not so flexible What problems are you solving with the product? What benefits have you realized? We got closer to how users interact with our documentation

Excellent onsite search - out of the box

What do you like best? Swiftype supports frontend-indexing. No matter the system behind your sites, the Swiftype crawler will find the content and add it to your desired index. This is a huge advantage compared to other enterprise onsite search solution where you need to implement API oder Database connectors. You can also define the content and the content weight that gets crawled. It is possible to send metadata so that search results can be enriched with data like price and ...

Excellent onsite search - out of the box

What do you like best? Swiftype supports frontend-indexing. No matter the system behind your sites, the Swiftype crawler will find the content and add it to your desired index. This is a huge advantage compared to other enterprise onsite search solution where you need to implement API oder Database connectors. You can also define the content and the content weight that gets crawled. It is possible to send metadata so that search results can be enriched with data like price and ...

A fantastic platform that solves a lot of problems!

What do you like best? Swiftype's indexing allows you to sit back and let it do its work, this is different from the others that require you to keep the index up to date by creating and updating certain records. We have learned a lot about our users from the analytics solution it provides with every package. What do you dislike? Obviously, the price. We have been a customer since it started and seen the pricing move away providing great search at a low cost into a solution for the rich ...

A fantastic platform that solves a lot of problems!

What do you like best? Swiftype's indexing allows you to sit back and let it do its work, this is different from the others that require you to keep the index up to date by creating and updating certain records. We have learned a lot about our users from the analytics solution it provides with every package. What do you dislike? Obviously, the price. We have been a customer since it started and seen the pricing move away providing great search at a low cost into a solution for the ...

Great Site Search and Helpful Staff!

What do you like best? Accurate results, easy to use, feature packed, helpful reporting, clean UI, and very helpful team who's always been their for us. I can't say enough great things about Swiftype.com. What do you dislike? i honestly have no complaints. Anything we have needed for our ecommerce site can be accomplished. Recommendations to others considering the product: Absolutely. Their product is great but their level of support is second to none. I contacted them on a ...

Great Site Search and Helpful Staff!

What do you like best? Accurate results, easy to use, feature packed, helpful reporting, clean UI, and very helpful team who's always been their for us. I can't say enough great things about Swiftype.com. What do you dislike? i honestly have no complaints. Anything we have needed for our ecommerce site can be accomplished. Recommendations to others considering the product: Absolutely. Their product is great but their level of support is second to none. I contacted them on a Sunday ...

New to Search

What do you like best? Being able to easily create search results and my current contact has been really helpful. (Mike Wong) What do you dislike? A tough learning curve. Haven't looking for tutorials yet. What problems are you solving with the product? What benefits have you realized? Making sure the right products are showing up based off search.