9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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I
Ian
06/21/24
Prompt and helpful
Prompt and helpful. Problem solved!! Olivia Martinez was the agent.
SR
Sriram Ramachandran
06/21/24
Knowledgeble customer service from…
Knowledgeble customer service from Hadwin Hodgson . Tried explaining all the features, but Surfshark does not have one feature that I really require.
SB
Shenley Blake
06/21/24
Maximus was such a great help with…
Maximus was such a great help with resolving my issue for reconnecting to my account, Just an example of the wonderful support service that Surfshark has to offer within their product, I have been a consumer since 2021 and I must say that I have been very pleased with there our all product.
SR
Sriram Ramachandran
06/21/24
Knowledgeble customer service from…
Knowledgeble customer service from Hadwin Hodgson . Tried explaining all the features, but Surfshark does not have one feature that I really require.
KB
Kinza batol
06/21/24
Very nice surhshark customer agent best…
Very nice surhshark customer agent best guide 👍👍👍👍
KB
Kinza batol
06/21/24
Very nice surhshark customer agent best…
Very nice surhshark customer agent best guide 👍👍👍👍
I
Ian
06/21/24
Prompt and helpful
Prompt and helpful. Problem solved!! Olivia Martinez was the agent.
SB
Shenley Blake
06/21/24
Maximus was such a great help with…
Maximus was such a great help with resolving my issue for reconnecting to my account, Just an example of the wonderful support service that Surfshark has to offer within their product, I have been a consumer since 2021 and I must say that I have been very pleased with there our all product.
A
Andre
06/20/24
I was assisted by James Gonzales
I was assisted by James Gonzales. James was very helpful and friendly. He showed me various packages that was more fitting to my budget. Great job!
K
KD
06/20/24
The chat interface was user-friendlly and easy
The chat interface was user-friendly and efficiently connected me with a customer service representative to address my concern. The agent demonstrated exceptional professionalism and promptly resolved my issue with accuracy and speed. Furthermore, the agent provided me with a favorable offer and outlined the expected timeline for the corrections to take effect. In contrast to certain cumbersome chat experiences, this interaction stood out for its remarkable efficiency and outstanding ...
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