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9.4

Spot Score

Surfshark - VPN Software

Surfshark Reviews in February 2025: User Ratings, Pros & Cons

Secure your online privacy with Surfshark VPN.

4.3

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Surfshark Reviews & Ratings

4.3

Very Good

Based on 15616 ratings & 12920 reviews

Rating Distribution

Excellent

(12920)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 12920

R

RL

06/24/24

5 out of 5

Norman Shelton was amazing

Norman Shelton was amazing, he was able to help me login to my account.

M

Mads

06/24/24

5 out of 5

Mack Zachery was fantastic!

Mack Zachery was fantastic! They helped me reconnect to important iOS apps that were giving me funky errors after installing Surfshark. Their instructions were so helpful and they were very friendly! This was an awesome first experience with Surfshark's tech support :)

SH

Samantha Hazelgrove

06/24/24

5 out of 5

New to Surfshark

I was looking at getting an economical solution for VPN, antivirus etc and came across Surfshark. I had a problem initially, installing the antivirus but when I went on Chat, Cole kindly went through the steps and I had it sorted out within minutes. I am looking forward to seeing how well it fairs to other VPN Companies but so far so good

M

Mads

06/24/24

5 out of 5

Mack Zachery was fantastic!

Mack Zachery was fantastic! They helped me reconnect to important iOS apps that were giving me funky errors after installing Surfshark. Their instructions were so helpful and they were very friendly! This was an awesome first experience with Surfshark's tech support :)

SH

Samantha Hazelgrove

06/24/24

5 out of 5

New to Surfshark

I was looking at getting an economical solution for VPN, antivirus etc and came across Surfshark. I had a problem initially, installing the antivirus but when I went on Chat, Cole kindly went through the steps and I had it sorted out within minutes. I am looking forward to seeing how well it fairs to other VPN Companies but so far so good

R

RL

06/24/24

5 out of 5

Norman Shelton was amazing

Norman Shelton was amazing, he was able to help me login to my account.

MJ

Michael Jadunundon

06/24/24

5 out of 5

Solid service

I've been using their service for two years now and it has always done the job. I rarely ever have to contact customer service but when I have had to, they have been brilliant. I was having issues with my membership today and agent William Hall understood the problem and resolved it quickly, many thanks!

MJ

Michael Jadunundon

06/24/24

5 out of 5

Solid service

I've been using their service for two years now and it has always done the job. I rarely ever have to contact customer service but when I have had to, they have been brilliant. I was having issues with my membership today and agent William Hall understood the problem and resolved it quickly, many thanks!

Z

zinichi

06/24/24

5 out of 5

Emily Johnson is very kind and polite.

Emily Johnson is very kind and polite. I was lucky to have her help.

VC

Valued Customer

06/24/24

5 out of 5

Stable work, responsive support team

I've been using SurfShark for a few years and am extremely satisfied. When I encountered an issue with connecting to some locations, the live support team provided an immediate solution. I want to extend a special thanks to Benjamin Moore for his assistance. Best wishes to the team, and I appreciate your hard work in creating such excellent tools!