9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1-10 out of 12920
M
Mads
06/24/24
Mack Zachery was fantastic!
Mack Zachery was fantastic! They helped me reconnect to important iOS apps that were giving me funky errors after installing Surfshark. Their instructions were so helpful and they were very friendly! This was an awesome first experience with Surfshark's tech support :)
MJ
Michael Jadunundon
06/24/24
Solid service
I've been using their service for two years now and it has always done the job. I rarely ever have to contact customer service but when I have had to, they have been brilliant. I was having issues with my membership today and agent William Hall understood the problem and resolved it quickly, many thanks!
R
RL
06/24/24
Norman Shelton was amazing
Norman Shelton was amazing, he was able to help me login to my account.
Z
zinichi
06/24/24
Emily Johnson is very kind and polite.
Emily Johnson is very kind and polite. I was lucky to have her help.
R
RL
06/24/24
Norman Shelton was amazing
Norman Shelton was amazing, he was able to help me login to my account.
MT
Miyamoto Tsunehiro
06/24/24
Renewal Plan
After reviewing the renewal plan and price, I inquired about the renewal conditions and requested to cancel my renewal and receive a refund of my payment. Ms. Emily Johnson supports me very kindly and suggests that I subscribe to a more suitable plan.
VC
Valued Customer
06/24/24
Stable work, responsive support team
I've been using SurfShark for a few years and am extremely satisfied. When I encountered an issue with connecting to some locations, the live support team provided an immediate solution. I want to extend a special thanks to Benjamin Moore for his assistance. Best wishes to the team, and I appreciate your hard work in creating such excellent tools!
MJ
Michael Jadunundon
06/24/24
Solid service
I've been using their service for two years now and it has always done the job. I rarely ever have to contact customer service but when I have had to, they have been brilliant. I was having issues with my membership today and agent William Hall understood the problem and resolved it quickly, many thanks!
SH
Samantha Hazelgrove
06/24/24
New to Surfshark
I was looking at getting an economical solution for VPN, antivirus etc and came across Surfshark. I had a problem initially, installing the antivirus but when I went on Chat, Cole kindly went through the steps and I had it sorted out within minutes. I am looking forward to seeing how well it fairs to other VPN Companies but so far so good
MT
Miyamoto Tsunehiro
06/24/24
Renewal Plan
After reviewing the renewal plan and price, I inquired about the renewal conditions and requested to cancel my renewal and receive a refund of my payment. Ms. Emily Johnson supports me very kindly and suggests that I subscribe to a more suitable plan.
