Supportbench

"Supportbench is a perfect multichannel support software"

What do you like best about Supportbench? Supportbench has a user-friendly interface that is intuitive and easy to navigate. It works well with multiple channels, including email, chat, phone, and social media. Supportbench allows us to customize the setup as per our requirements. It integrates with many other tools, including popular CRMs, email clients, and social media platforms. This allowed us to easily bring all our customer support channels into one centralized location. Supportbench ...

"User-Friendly App"

What do you like best about Supportbench? It gives you clear and accurate ticketing tracking and quick and efficient workflow turnaround in less time, giving you room to be more productive in a day. It's analytic tool is one of the most accessible tools I've used. Also, this is affordable, user-friendly, and provides a better understanding of products and services that users need through analytics and data; plus, it has a bright visual interface and it is API ready. supportbench has a very ...

"Useful tool for collaborative workflows"

What do you like best about Supportbench? The best part about Supportbench is how the client's datas, including emails and notes, can be consolidated into separate cases for the respective team assigned. It's much more organised and also allows for better collaborative space as each case has a customisable workflow that caters to each teams' needs. What do you dislike about Supportbench? It takes some time to get used to as although it allows for better customisations, it makes the system ...

"Review from a CSR"

What do you like best about Supportbench? What I like most about it is that I know and I can see who is online and away which helps us distribute the work immediately. This helps us assist consumers in a timely manner. We had several emails that we missed, unattended concerns, but not until we used Supportbench. Our work is more organized and we can easily track and assist customers using the tickets. Customer service is fast and reliable 24/7. They answer all kinds of questions. What do ...

"Mega Tool"

What do you like best about Supportbench? Supportbench is working well for us as a full-scale Customer management platform. Overall, the experience we’ve had has been quite positive. It’s been an easy tool to deploy and has even saved us a couple clients because of their health scoring giving us a heads up that something might be wrong. Our team was particularly drawn to Supportbench in part because of their high security on Azure Cloud and allowing us to export audit logs to Azure ...

"Supportbench is the easy way to follow-up your customers."

What do you like best about Supportbench? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights. What do you dislike about Supportbench? Requires time to learn some of its complex tools but after that you get an amazing customer service ...

"The requrement of IT staff is not needed now."

What do you like best about Supportbench? We have moved from Freshdesk to the support bench & have noticed a significant difference in the quality of our services & relationships. The customizable dashboard has been beneficial and has allowed us to tune our marketing strategies effectively. What do you dislike about Supportbench? The Platform's independence from the IT team is crucial for every user. We now do not need it department at our disposal. AI tools like sentimental analysis & ...

"Revolutionizing Support: Our Journey from Zendesk to Supportbench"

What do you like best about Supportbench? The platform’s independent operation capability is a standout feature for me. With Supportbench, we dont need an IT team at our beck and call. The array of AI tools like sentiment analysis and emotional scoring add a new level of sophistication, facilitating more effective customer interactions. Switching from Zendesk to Supportbench, we've seen our customer support reach new heights. With detailed customer overviews and performance metrics at our ...

""Perfect for customer service""

What do you like best about Supportbench? Using Supportbench, we’ve been able to funnel all if our incoming tickets, whether via phone, email, web, Facebook or chat, into a single centralized location. What do you dislike about Supportbench? I use the score cards a lot but the analytics within their interface is a little strange. What problems is Supportbench solving and how is that benefiting you? Supportbench is working well for us atm because it’s all encompassing. Everything we need is ...

"A complete review after using 3 months"

What do you like best about Supportbench? Supportbench has been a great asset to our company. We have been using it for a few months now and it has helped us streamline our customer support process. The ability to quickly and easily create tickets, assign tasks to team members, and track progress has been invaluable. 😎 Benefits : For the way we want to use the platform, Supportbench offers us a great range of features that makes the way we do customer support easier and more efficient. It ...