Supportbench Reviews in April 2025: User Ratings, Pros & Cons

"Nice Costumer support for B2B"

What do you like best about Supportbench? The features of Supportbench are straightforward and easy enough to understand while you’re learning to use the system. When we did have issues onboarding our team, their customer support reps were super friendly and explained things in a way that was jargon-free and easy to understand for someone like me. Even though some of our questions were a bit silly, their reps did not make us feel like they were, and instead explained everything and helped ...

"The Best Support platform in the Market"

What do you like best about Supportbench? Raising and tracking tickets have become much easier because of Supportbench. Managing our workflows is so easy now, we’ve been able to reduce the time of resolving tickets as well as the pressure on our teams. What do you dislike about Supportbench? At the beginning I was struggling to get use to this new system. But their Support team helped every step of the way. What problems is Supportbench solving and how is that benefiting you? Supportbench ...

"Useful tool for collaborative workflows"

What do you like best about Supportbench? The best part about Supportbench is how the client's datas, including emails and notes, can be consolidated into separate cases for the respective team assigned. It's much more organised and also allows for better collaborative space as each case has a customisable workflow that caters to each teams' needs. What do you dislike about Supportbench? It takes some time to get used to as although it allows for better customisations, it makes the system ...

"Useful tool for collaborative workflows"

What do you like best about Supportbench? The best part about Supportbench is how the client's datas, including emails and notes, can be consolidated into separate cases for the respective team assigned. It's much more organised and also allows for better collaborative space as each case has a customisable workflow that caters to each teams' needs. What do you dislike about Supportbench? It takes some time to get used to as although it allows for better customisations, it makes the system ...

"Review from a CSR"

What do you like best about Supportbench? What I like most about it is that I know and I can see who is online and away which helps us distribute the work immediately. This helps us assist consumers in a timely manner. We had several emails that we missed, unattended concerns, but not until we used Supportbench. Our work is more organized and we can easily track and assist customers using the tickets. Customer service is fast and reliable 24/7. They answer all kinds of questions. What do ...

"Mega Tool"

What do you like best about Supportbench? Supportbench is working well for us as a full-scale Customer management platform. Overall, the experience we’ve had has been quite positive. It’s been an easy tool to deploy and has even saved us a couple clients because of their health scoring giving us a heads up that something might be wrong. Our team was particularly drawn to Supportbench in part because of their high security on Azure Cloud and allowing us to export audit logs to Azure ...

"Review from a CSR"

What do you like best about Supportbench? What I like most about it is that I know and I can see who is online and away which helps us distribute the work immediately. This helps us assist consumers in a timely manner. We had several emails that we missed, unattended concerns, but not until we used Supportbench. Our work is more organized and we can easily track and assist customers using the tickets. Customer service is fast and reliable 24/7. They answer all kinds of questions. What do ...

"Mega Tool"

What do you like best about Supportbench? Supportbench is working well for us as a full-scale Customer management platform. Overall, the experience we’ve had has been quite positive. It’s been an easy tool to deploy and has even saved us a couple clients because of their health scoring giving us a heads up that something might be wrong. Our team was particularly drawn to Supportbench in part because of their high security on Azure Cloud and allowing us to export audit logs to Azure ...

Supportbench is the easy way to follow-up your customers.

What do you like best? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights. What do you dislike? Requires time to learn some of its complex tools but after that you get an amazing customer service tool. Recommendations to others ...

Supportbench is the easy way to follow-up your customers.

What do you like best? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights. What do you dislike? Requires time to learn some of its complex tools but after that you get an amazing customer service tool. Recommendations to ...