Supportbench Reviews in April 2025: User Ratings, Pros & Cons

"User-Friendly App"

What do you like best about Supportbench? It gives you clear and accurate ticketing tracking and quick and efficient workflow turnaround in less time, giving you room to be more productive in a day. It's analytic tool is one of the most accessible tools I've used. Also, this is affordable, user-friendly, and provides a better understanding of products and services that users need through analytics and data; plus, it has a bright visual interface and it is API ready. supportbench has a very ...

"User-Friendly App"

What do you like best about Supportbench? It gives you clear and accurate ticketing tracking and quick and efficient workflow turnaround in less time, giving you room to be more productive in a day. It's analytic tool is one of the most accessible tools I've used. Also, this is affordable, user-friendly, and provides a better understanding of products and services that users need through analytics and data; plus, it has a bright visual interface and it is API ready. supportbench has a very ...

"Supportbench Customer Support Solution"

What do you like best about Supportbench? User-friendly interface: Supportbench has a clean and intuitive interface that is easy to navigate and use. Comprehensive ticket management: The platform offers robust ticket management capabilities, including the ability to categorize, prioritize, and escalate tickets as needed. Collaboration tools: Supportbench allows team members to work together on customer inquiries and issues, ensuring that customers receive prompt and efficient support. Email ...

"Superb solution for our growing our business"

What do you like best about Supportbench? It’s been pretty easy to get up and running with Supportbench and when needed, they’ve given us quite a few training sessions. The Supportbench team addressed our immediate needs and also built in some customized options for us. What do you dislike about Supportbench? Overall Supportbench provides enough tools to support our growing business but, we would like see more video tutorials on their YouTube channel. Recommendations to others considering ...

"overall customer services snapshot"

What do you like best about Supportbench? my work is related to customer services and data insights and analytics so i used both tools of customer services and analytics and insights and feels very good compared to other platforms What do you dislike about Supportbench? for me, I am still satisfied with the tools which I have used I think integration needs more tools to platforms to integrate when we are using this. Recommendations to others considering Supportbench: a simple and easy to ...

"Support Bench Review."

What do you like best about Supportbench? Supportbench has provided our team with a complete customer management system. Because everything is on one platform, we’re able to manage all communication in one place and have full oversight of both our customers and team. What do you dislike about Supportbench? I found a bug in the system with one of my cases recently, but I sent the issue to them, and it was fixed the next day. Recommendations to others considering Supportbench: Support Bench ...

"True customer relationship manager!"

What do you like best about Supportbench? I like the smooth interface of Support Bench and the high visibility it provides for expanding companies. Need a software to streamline all communications and manage them from a single platform that had high visibility, support bench is the only one that can provide such. It integrating well with our other tools and its helping to solve tickets as quickly as possinte as we expone. I have been a user of different help desk software for quite some ...

"Customer Support Platform with everything we need in it."

What do you like best about Supportbench? SLA management feature gives my team the ability to ensure customers are given prompt and timely resolution. Unlike zendesk where we have to check each tickets to see if any follow ups were missed. Pricing is pro start up, this gives us , ecommerce start up, to have a professional support team without spending 200 or more for a platform. The survey generator is a feature I had been dying to see in a software being able to send a survey invite right ...

"GREAT Experience"

What do you like best about Supportbench? Well, since implementing Supportbench and collaborating with their team, we’ve completely changed the way we work within Support and Success. We’re focused on our customers and we’re finding increased revenue opportunities and able to achieve a higher level of referral-based customers. What do you dislike about Supportbench? We had some issues when we first began but we have a dedicated support person now and we’ve had no issues since then. What ...

"Great product solution for my team"

What do you like best about Supportbench? Supportbench has markedly raised our customer happiness and made my teams more efficient. Supportbench’s third-party platform integrations are seamless; they’re not plug ins. We’ve already been able to let go of 2 tools we were using/paying for because Supportbench does it within the system already. Also, there aren't any limits on the plan. You get everything included and no one has been bothering to upsell our company. What do you dislike about ...