Supportbench

"Amazing tool for any customer support team"

What do you like best about Supportbench? While using Supportbench, we’ve been able to resolve many more customer issues than before. I can customize my communication as well as gain deeper insights than previously. The ease of use and reporting has allowed me to make quicker resolutions and prevent escalations. What do you dislike about Supportbench? The customizability has been a huge plus for us, but we have to invest a lot of time to properly configure things the way we want to work. ...

"Supportbench has been invaluable to our company."

What do you like best about Supportbench? We have communication coming in from multiple channels and Supportbench can handle all of it. Because everything is integrated in one platform, all of our customer inquiries are handled so much more efficiently. What do you dislike about Supportbench? Although there are no plug-ins and everything fully integrates, I’d like to see more integrations in the system. Hoping it’s coming in the future. What problems is Supportbench solving and how is that ...

"Best Decision I Ever Made"

What do you like best about Supportbench? The tools Supportbench integrates with have helped us tremendously. We’ve always had multiple tools sets working completely separately, and having one that works in unison that is fully integrated has given us oversight we’ve never had before. What do you dislike about Supportbench? The learning curve might be too steep for some people. Supportbench is new and unlike the platforms from the past. The newness of it takes time to get use to What ...

"Excellent digital outfit for customer support"

What do you like best about Supportbench? The Supportbench reporting is pretty sophisticated and detailed with multiple formats. I love the visual appearance of the platform and how there’s no lag time between clicking screens. It’s faster than the system we had before. And luckily for us, it’s easy to use, even for non tech-savvy agents. What do you dislike about Supportbench? Supportbench has a tone of features, and we have yet to get through half of them. What problems is Supportbench ...

"Still Worth It in 2023"

What do you like best about Supportbench? The deployment process is rapid and seamless. The search functionality of Supportbench is highly precise and effective. The available selection of ready-made APIs is substantial and diverse. The API templates are highly adaptable and can be tailored to meet specific requirements. A plethora of useful add-ons can be sourced from the marketplace. The platform offers a high degree of customization and personalization. And the reporting engine is ...

"We've strengthened our Customer Support operations thanks to SupportBench"

What do you like best about Supportbench? SupportBench makes it easy for us to manage our Support queues. The dashboard is customized to our needs and is super clean. We get a clear view of customers, team members and potential issues. We even get notified of potential escalations before they happen so we can prevent them. What do you dislike about Supportbench? I feel as though the mobile app needs to get updated or revamped. It works for the most part, but it feels clunky. What problems ...

"A complete review after using 3 months"

What do you like best about Supportbench? Supportbench has been a great asset to our company. We have been using it for a few months now and it has helped us streamline our customer support process. The ability to quickly and easily create tickets, assign tasks to team members, and track progress has been invaluable. 😎 Benefits : For the way we want to use the platform, Supportbench offers us a great range of features that makes the way we do customer support easier and more efficient. It ...

"A complete review after using 3 months"

What do you like best about Supportbench? Supportbench has been a great asset to our company. We have been using it for a few months now and it has helped us streamline our customer support process. The ability to quickly and easily create tickets, assign tasks to team members, and track progress has been invaluable. 😎 Benefits : For the way we want to use the platform, Supportbench offers us a great range of features that makes the way we do customer support easier and more efficient. It ...

"Supportbench is a perfect multichannel support software"

What do you like best about Supportbench? Supportbench has a user-friendly interface that is intuitive and easy to navigate. It works well with multiple channels, including email, chat, phone, and social media. Supportbench allows us to customize the setup as per our requirements. It integrates with many other tools, including popular CRMs, email clients, and social media platforms. This allowed us to easily bring all our customer support channels into one centralized location. Supportbench ...

"Supportbench is a perfect multichannel support software"

What do you like best about Supportbench? Supportbench has a user-friendly interface that is intuitive and easy to navigate. It works well with multiple channels, including email, chat, phone, and social media. Supportbench allows us to customize the setup as per our requirements. It integrates with many other tools, including popular CRMs, email clients, and social media platforms. This allowed us to easily bring all our customer support channels into one centralized location. Supportbench ...