Supportbench

"Supportbench - The Upgrade Your Customer Support Needs"

What do you like best about Supportbench? The transformation in our customer support management has been astounding after switching from Freshdesk to Supportbench. And the personalized services we can offer our customers make us feel like we've cracked a secret code. What do you dislike about Supportbench? The initial setup was challenging as we had to rip out Freshdesk and replace with Supportbench. What problems is Supportbench solving and how is that benefiting you? Supportbench’s KPI ...

"Supportbench is superior case management software"

What do you like best about Supportbench? We parted ways with Freshdesk and boy, are we glad. Supportbench is like having an expert in the room, guiding us on customer personalization and satisfaction. It's almost like having a sixth sense for our customers' needs! What do you dislike about Supportbench? We did pay a pretty penny for the AI add-on, but it’s been worth it. What problems is Supportbench solving and how is that benefiting you? Supportbench’s 360-degree customer overviews have ...

"Since implementing Supportbench, it’s been easy-to-use and the interface is so intuitive."

What do you like best about Supportbench? Our main form of communication is Email, and Supportbench’s email is seamless. It kind of resembles Outlook and has all the same elements. I don’t have to jump out of ticketing to email and come back again or use an email link. I can stay within Supportbench. What do you dislike about Supportbench? We’d like to use Supportbench in HR and Sales. There are a lot of features that could work in both departments, but it’s not quite perfect. What problems ...

""Transform Your Customer Support Process with SupportBench""

What do you like best about Supportbench? Pros: For me, the oversight of my team has been a huge plus. Of course, I have insight into customers, but now I have a clear understanding of how both Support and project management teams are progressing through their work/issues. What do you dislike about Supportbench? Cons: On occasion, it’s taken some time to activate some of the newer feature sets. What problems is Supportbench solving and how is that benefiting you? SupportBench can solve for ...

"Supportbench is a valuable product"

What do you like best about Supportbench? We use Supportbench to store a large volume of customer information and lengthy history so that we can all access this in one place. We can easily track our KPI's and make improvements to our processes and team immediately without waiting for an issue to crop up. What do you dislike about Supportbench? On a few occasions, the dashboard has frozen but simply requires a refresh to get everything back up and running. What problems is Supportbench ...

"Support Platform with Lots of Tools"

What do you like best about Supportbench? A big draw for us is the customizability. It was so easy to personalize Supportbench and make it feel and act like it was made just for us. We aren’t dealing with a bunch of plug ins or ad ons, everything is quite fluid and all inclusive with Supportbench. More than anything it’s been endlessly flexible. What do you dislike about Supportbench? Would be helpful to see some more customization on the Surveys. What problems is Supportbench solving and ...

"Amazing tool for any customer support team"

What do you like best about Supportbench? While using Supportbench, we’ve been able to resolve many more customer issues than before. I can customize my communication as well as gain deeper insights than previously. The ease of use and reporting has allowed me to make quicker resolutions and prevent escalations. What do you dislike about Supportbench? The customizability has been a huge plus for us, but we have to invest a lot of time to properly configure things the way we want to work. ...

"Supportbench has been invaluable to our company."

What do you like best about Supportbench? We have communication coming in from multiple channels and Supportbench can handle all of it. Because everything is integrated in one platform, all of our customer inquiries are handled so much more efficiently. What do you dislike about Supportbench? Although there are no plug-ins and everything fully integrates, I’d like to see more integrations in the system. Hoping it’s coming in the future. What problems is Supportbench solving and how is that ...

"Best Decision I Ever Made"

What do you like best about Supportbench? The tools Supportbench integrates with have helped us tremendously. We’ve always had multiple tools sets working completely separately, and having one that works in unison that is fully integrated has given us oversight we’ve never had before. What do you dislike about Supportbench? The learning curve might be too steep for some people. Supportbench is new and unlike the platforms from the past. The newness of it takes time to get use to What ...

"Excellent digital outfit for customer support"

What do you like best about Supportbench? The Supportbench reporting is pretty sophisticated and detailed with multiple formats. I love the visual appearance of the platform and how there’s no lag time between clicking screens. It’s faster than the system we had before. And luckily for us, it’s easy to use, even for non tech-savvy agents. What do you dislike about Supportbench? Supportbench has a tone of features, and we have yet to get through half of them. What problems is Supportbench ...