Supportbench Reviews in April 2025: User Ratings, Pros & Cons

"The requrement of IT staff is not needed now."

What do you like best about Supportbench? We have moved from Freshdesk to the support bench & have noticed a significant difference in the quality of our services & relationships. The customizable dashboard has been beneficial and has allowed us to tune our marketing strategies effectively. What do you dislike about Supportbench? The Platform's independence from the IT team is crucial for every user. We now do not need it department at our disposal. AI tools like sentimental analysis & ...

"The requrement of IT staff is not needed now."

What do you like best about Supportbench? We have moved from Freshdesk to the support bench & have noticed a significant difference in the quality of our services & relationships. The customizable dashboard has been beneficial and has allowed us to tune our marketing strategies effectively. What do you dislike about Supportbench? The Platform's independence from the IT team is crucial for every user. We now do not need it department at our disposal. AI tools like sentimental analysis & ...

"Revolutionizing Support: Our Journey from Zendesk to Supportbench"

What do you like best about Supportbench? The platform’s independent operation capability is a standout feature for me. With Supportbench, we dont need an IT team at our beck and call. The array of AI tools like sentiment analysis and emotional scoring add a new level of sophistication, facilitating more effective customer interactions. Switching from Zendesk to Supportbench, we've seen our customer support reach new heights. With detailed customer overviews and performance metrics at our ...

"Revolutionizing Support: Our Journey from Zendesk to Supportbench"

What do you like best about Supportbench? The platform’s independent operation capability is a standout feature for me. With Supportbench, we dont need an IT team at our beck and call. The array of AI tools like sentiment analysis and emotional scoring add a new level of sophistication, facilitating more effective customer interactions. Switching from Zendesk to Supportbench, we've seen our customer support reach new heights. With detailed customer overviews and performance metrics at our ...

"Since implementing Supportbench, it’s been easy-to-use and the interface is so intuitive."

What do you like best about Supportbench? Our main form of communication is Email, and Supportbench’s email is seamless. It kind of resembles Outlook and has all the same elements. I don’t have to jump out of ticketing to email and come back again or use an email link. I can stay within Supportbench. What do you dislike about Supportbench? We’d like to use Supportbench in HR and Sales. There are a lot of features that could work in both departments, but it’s not quite perfect. What problems ...

""Transform Your Customer Support Process with SupportBench""

What do you like best about Supportbench? Pros: For me, the oversight of my team has been a huge plus. Of course, I have insight into customers, but now I have a clear understanding of how both Support and project management teams are progressing through their work/issues. What do you dislike about Supportbench? Cons: On occasion, it’s taken some time to activate some of the newer feature sets. What problems is Supportbench solving and how is that benefiting you? SupportBench can solve for ...

"Supportbench is a valuable product"

What do you like best about Supportbench? We use Supportbench to store a large volume of customer information and lengthy history so that we can all access this in one place. We can easily track our KPI's and make improvements to our processes and team immediately without waiting for an issue to crop up. What do you dislike about Supportbench? On a few occasions, the dashboard has frozen but simply requires a refresh to get everything back up and running. What problems is Supportbench ...

"Support Platform with Lots of Tools"

What do you like best about Supportbench? A big draw for us is the customizability. It was so easy to personalize Supportbench and make it feel and act like it was made just for us. We aren’t dealing with a bunch of plug ins or ad ons, everything is quite fluid and all inclusive with Supportbench. More than anything it’s been endlessly flexible. What do you dislike about Supportbench? Would be helpful to see some more customization on the Surveys. What problems is Supportbench solving and ...

""Perfect for customer service""

What do you like best about Supportbench? Using Supportbench, we’ve been able to funnel all if our incoming tickets, whether via phone, email, web, Facebook or chat, into a single centralized location. What do you dislike about Supportbench? I use the score cards a lot but the analytics within their interface is a little strange. What problems is Supportbench solving and how is that benefiting you? Supportbench is working well for us atm because it’s all encompassing. Everything we need is ...

""Perfect for customer service""

What do you like best about Supportbench? Using Supportbench, we’ve been able to funnel all if our incoming tickets, whether via phone, email, web, Facebook or chat, into a single centralized location. What do you dislike about Supportbench? I use the score cards a lot but the analytics within their interface is a little strange. What problems is Supportbench solving and how is that benefiting you? Supportbench is working well for us atm because it’s all encompassing. Everything we need is ...