Supportbench Reviews in April 2025: User Ratings, Pros & Cons

"A Leap in Customer Support"

What do you like best about Supportbench? We used to be with Freshdesk, but Supportbench has completely transformed our customer support management, delivering personalized services that make us feel like we're genuinely connecting with our customers. What do you dislike about Supportbench? Despite being truth that Supportbench integrates with well-known programs like Slack, Zapier, and Jira, some customers have complained that the number of external integrations is quite small in ...

"A Refreshing Facelift for Customer Support"

What do you like best about Supportbench? Shifting from Freshdesk to Supportbench was like discovering a secret passage to success. Our customer support management has never been smoother, and the personalized service we can now offer has given us a huge advantage over our competitors. What do you dislike about Supportbench? The initial setup was a heavy lift as we had so many previous tools to replace with Supportbench. What problems is Supportbench solving and how is that benefiting ...

"A Refreshing Facelift for Customer Support"

What do you like best about Supportbench? Shifting from Freshdesk to Supportbench was like discovering a secret passage to success. Our customer support management has never been smoother, and the personalized service we can now offer has given us a huge advantage over our competitors. What do you dislike about Supportbench? The initial setup was a heavy lift as we had so many previous tools to replace with Supportbench. What problems is Supportbench solving and how is that benefiting ...

"A Leap in Customer Support"

What do you like best about Supportbench? We used to be with Freshdesk, but Supportbench has completely transformed our customer support management, delivering personalized services that make us feel like we're genuinely connecting with our customers. What do you dislike about Supportbench? Despite being truth that Supportbench integrates with well-known programs like Slack, Zapier, and Jira, some customers have complained that the number of external integrations is quite small in ...

"Supportbench - The Upgrade Your Customer Support Needs"

What do you like best about Supportbench? The transformation in our customer support management has been astounding after switching from Freshdesk to Supportbench. And the personalized services we can offer our customers make us feel like we've cracked a secret code. What do you dislike about Supportbench? The initial setup was challenging as we had to rip out Freshdesk and replace with Supportbench. What problems is Supportbench solving and how is that benefiting you? Supportbench’s KPI ...

"Supportbench is our new hero of Customer Support"

What do you like best about Supportbench? Switching from Freshdesk to Supportbench has transformed the way we manage our customers. We didn’t realise how challenged our department was until we implemented Supportbench and everything became so easy. What do you dislike about Supportbench? The initial setup was a little like trying to herd cats because we have had to completely change the way we’ve been doing things. What problems is Supportbench solving and how is that benefiting ...

"Supportbench is our new hero of Customer Support"

What do you like best about Supportbench? Switching from Freshdesk to Supportbench has transformed the way we manage our customers. We didn’t realise how challenged our department was until we implemented Supportbench and everything became so easy. What do you dislike about Supportbench? The initial setup was a little like trying to herd cats because we have had to completely change the way we’ve been doing things. What problems is Supportbench solving and how is that benefiting ...

"Supportbench - The Upgrade Your Customer Support Needs"

What do you like best about Supportbench? The transformation in our customer support management has been astounding after switching from Freshdesk to Supportbench. And the personalized services we can offer our customers make us feel like we've cracked a secret code. What do you dislike about Supportbench? The initial setup was challenging as we had to rip out Freshdesk and replace with Supportbench. What problems is Supportbench solving and how is that benefiting you? Supportbench’s KPI ...

"Supportbench is superior case management software"

What do you like best about Supportbench? We parted ways with Freshdesk and boy, are we glad. Supportbench is like having an expert in the room, guiding us on customer personalization and satisfaction. It's almost like having a sixth sense for our customers' needs! What do you dislike about Supportbench? We did pay a pretty penny for the AI add-on, but it’s been worth it. What problems is Supportbench solving and how is that benefiting you? Supportbench’s 360-degree customer overviews have ...

"Supportbench is superior case management software"

What do you like best about Supportbench? We parted ways with Freshdesk and boy, are we glad. Supportbench is like having an expert in the room, guiding us on customer personalization and satisfaction. It's almost like having a sixth sense for our customers' needs! What do you dislike about Supportbench? We did pay a pretty penny for the AI add-on, but it’s been worth it. What problems is Supportbench solving and how is that benefiting you? Supportbench’s 360-degree customer overviews have ...