SunView ChangeGear Reviews in January 2025: User Ratings, Pros & Cons

"Control sobre el mostrador de servicio."

What do you like best about Serviceaide ChangeGear? ChangeGear contiene todos los módulos para apoyar una implementación de gestión de servicios basada en ITIL. La aplicación es realmente estable y madura con numerosas formas de personalizar la experiencia del usuario, así como la forma en que su equipo procesa las solicitudes e incidentes. Los usuarios pueden enviar solicitudes a través de un portal de Internet, dispositivos móviles y correo electrónico. Los ingenieros de soporte de ...

"ChangeGear has fruitful self-help features while complies with ITIL best practices"

What do you like best about Serviceaide ChangeGear? It is easy to use. The features in Incident, Problem and Change Management are instrumental. There are fruitful features like flexible reporting and the most attractive one to me is the chat-bot capability where users can do "self-help" easily.

"Great software with great customization to manage daily reports"

What do you like best about Serviceaide ChangeGear? Sunview ChangeGear is a great software for our organization that is being used by the IT department. It is a cost-effective and better than other ITSM software in the market. It is easy to use and easy to customize as per our business requirements. Sunview helps to manage daily reports and providing an intuitive dashboard.

"Excited for a nice change of pace"

What do you like best about Serviceaide ChangeGear? So far, I like the dashboards and overall UI presentation of information the best. The search functionality seems to be much improved over our previous solution and the configurability should prove to be very valuable. We are just getting started with Change Gear, and I'm excited based on what I have seen so far.

"Nice program for tracking work within our company following the ITIL process"

What do you like best about Serviceaide ChangeGear? I very much appreciate being able to go back and track old tickets, and also associate or link them to other tickets. It makes it very easy to do research and figure out issues by looking quickly into the past work we've done.

"Really good for the most part."

What do you like best about Serviceaide ChangeGear? The technical support after setup and the ease of use of the software.

"Experience improved with Changegear 7"

What do you like best about Serviceaide ChangeGear? I like that the support team seems to be really trying to help instead of only response being to purchase more hours even if I have hours already... I know I will like the app once I figure out how to configure to work with our setup. ;-)

"Full Featured Product"

What do you like best about Serviceaide ChangeGear? ChangeGear contains every module to support an ITIL-based service management implementation. The software is mature and stable with many ways to customize the user experience and the way your team processes requestd and incidents. Users can submit requests through an online portal, email and mobile devices. The Sunview support engineers answer questions quickly when you need help. A graphical interface makes it very easy to setup ...

"A comprehensive ITSM tool"

What do you like best about Serviceaide ChangeGear? Ease of configuration and flexibility of the product. New features that are added recently such as Task Spawning, Multiple Workflows, Intelli Search, New Service Portal etc.

"Adequate, but tough to make changes that I would think would be simple"

What do you like best about Serviceaide ChangeGear? The ticket flows are pretty good as well as how customizable the forms are.