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SunView ChangeGear - Service Desk Software

SunView ChangeGear Reviews in April 2025: User Ratings, Pros & Cons

Streamline change management with SunView ChangeGear.

3.9

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SunView ChangeGear offers custom pricing plan

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SunView ChangeGear Reviews & Ratings

3.9

Very Good

Based on 311 ratings & 30 reviews

Rating Distribution

Excellent

(12)

Very Good

(16)

Good

(2)

Poor

(0)

Terible

(0)

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Showing 11-20 out of 30

AP

amarnath p

07/25/21

5 out of 5

"Best IT service management for end user experience"

What do you like best about Serviceaide ChangeGear? The best feature about changeGear is that it is an AI-driven platform that helps make decisions quickly and reduce human dependencies. It helps our business to go faster through intelligent automation. I like managing service requests, which are also very fast and nicely designed to better user experience. I like the ChangeGear support that was better for me to guide the workflow creation without any coding. Overall it is perfect for any ...

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HG

himanshu g

07/21/21

5 out of 5

"Powerful and effective tool to manage IT tickets & configure modules"

What do you like best about Serviceaide ChangeGear? It is a powerful and effective tool that helps us to manage IT tickets, configure modules with great reporting. It is easy to deploy and easy to configure with providing great customer service and support. SunView ChangeGear is an intuitive & robust ITSM application system that perfectly meets the needs of our company.

PS

purnendra s

07/19/21

4 out of 5

"Great software with great customization to manage daily reports"

What do you like best about Serviceaide ChangeGear? Sunview ChangeGear is a great software for our organization that is being used by the IT department. It is a cost-effective and better than other ITSM software in the market. It is easy to use and easy to customize as per our business requirements. Sunview helps to manage daily reports and providing an intuitive dashboard.

PS

purnendra s

07/19/21

4 out of 5

"Great software with great customization to manage daily reports"

What do you like best about Serviceaide ChangeGear? Sunview ChangeGear is a great software for our organization that is being used by the IT department. It is a cost-effective and better than other ITSM software in the market. It is easy to use and easy to customize as per our business requirements. Sunview helps to manage daily reports and providing an intuitive dashboard.

MA

Muhammad A

06/09/21

3.5 out of 5

"A comprehensive ITSM tool"

What do you like best about Serviceaide ChangeGear? Ease of configuration and flexibility of the product. New features that are added recently such as Task Spawning, Multiple Workflows, Intelli Search, New Service Portal etc.

MA

Muhammad A

06/09/21

3.5 out of 5

"A comprehensive ITSM tool"

What do you like best about Serviceaide ChangeGear? Ease of configuration and flexibility of the product. New features that are added recently such as Task Spawning, Multiple Workflows, Intelli Search, New Service Portal etc.

AU

Anonymous User

06/01/21

4 out of 5

"Excited for a nice change of pace"

What do you like best about Serviceaide ChangeGear? So far, I like the dashboards and overall UI presentation of information the best. The search functionality seems to be much improved over our previous solution and the configurability should prove to be very valuable. We are just getting started with Change Gear, and I'm excited based on what I have seen so far.

AU

Anonymous User

06/01/21

4 out of 5

"Excited for a nice change of pace"

What do you like best about Serviceaide ChangeGear? So far, I like the dashboards and overall UI presentation of information the best. The search functionality seems to be much improved over our previous solution and the configurability should prove to be very valuable. We are just getting started with Change Gear, and I'm excited based on what I have seen so far.

AU

Anonymous User

05/20/21

4 out of 5

"Nice program for tracking work within our company following the ITIL process"

What do you like best about Serviceaide ChangeGear? I very much appreciate being able to go back and track old tickets, and also associate or link them to other tickets. It makes it very easy to do research and figure out issues by looking quickly into the past work we've done.

AU

Anonymous User

05/20/21

4 out of 5

"Nice program for tracking work within our company following the ITIL process"

What do you like best about Serviceaide ChangeGear? I very much appreciate being able to go back and track old tickets, and also associate or link them to other tickets. It makes it very easy to do research and figure out issues by looking quickly into the past work we've done.