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SumUp - New SaaS Software

SumUp Reviews in April 2025: User Ratings, Pros & Cons

Streamline payments. Grow your business.

4

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SumUp Reviews & Ratings

4

Very Good

Based on 4 ratings & 10049 reviews

Rating Distribution

Excellent

(7627)

Very Good

(626)

Good

(216)

Poor

(191)

Terible

(1389)

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Showing 91-100 out of 10049

OA

ozan ahmet

10/28/24

5 out of 5

Does everything any other account can…

Does everything any other account can do, quicker and cheaper, without fuss.

TL

Tony La Mattina

10/28/24

5 out of 5

Great app

Simply easy to use and sum up is Olso a great bank account to use

JH

Jim Hughes

10/28/24

3 out of 5

Complaints

Takes to long to get funds cleared and into account Would like to be able to accept payment over the phone

BL

Bert Lahr

10/28/24

3 out of 5

Customer service slow and unresponsive

Customer service slow and unresponsive. Reluctant to take on responsibility for problems and then very slow to offer any help to solve problems. Disappointing overall for a business customer support.

JH

Jim Hughes

10/28/24

3 out of 5

Complaints

Takes to long to get funds cleared and into account Would like to be able to accept payment over the phone

BL

Bert Lahr

10/28/24

3 out of 5

Customer service slow and unresponsive

Customer service slow and unresponsive. Reluctant to take on responsibility for problems and then very slow to offer any help to solve problems. Disappointing overall for a business customer support.

PP

Pavlina Piklova

10/28/24

1 out of 5

They take my money from my bank account…

They take my money from my bank account without permission I don’t use this company for nothing they fraud me I want refund my money back scam

MT

Muhammad Tabasum

10/28/24

1 out of 5

Really bad services

Really bad services. Customer service also horrible.

Z

Zoe

10/28/24

1 out of 5

What an absolute nightmare

What an absolute nightmare. No one will take responsibility for a job and you can never get through to anyone that is able to give any answers. I already hold two accounts and passed all verification etc opened a third for a separate venture and account has been on hold because verification isn’t passed - tried chasing numerous times to be told it’s a dept you can’t talk to and there’s nothing we can do we will be in touch. We’ve marked it as urgent That was 5 days ago Really disappointed ...

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RW

Ryan Walker

10/28/24

1 out of 5

Customer support is abysmal

Customer support is abysmal. There reply has nothing to do with the issue. They sent me the wrong printer and getting in contact with a support person that could help took days. Then they sent a card reader instead of the actual item I needed. After a while i did get the printer/drawer combo i needed but the hassle was insane. Get better customer support.