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8.9

Spot Score

SuiteCRM - CRM Software

SuiteCRM Reviews in April 2025: User Ratings, Pros & Cons

Efficiently manage customer relationships and data.

4.3

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SuiteCRM Reviews & Ratings

4.3

Very Good

Based on 91 ratings & 109 reviews

Rating Distribution

Excellent

(79)

Very Good

(23)

Good

(4)

Poor

(2)

Terible

(1)

Expert's Review

SuiteCRM has consistently proven itself as a robust and cost-effective solution for businesses looking to enhance their customer relationship management processes. Its open-source nature is a standout feature, offering unparalleled customization options that cater to the specific needs of companies across industries. The platform is packed with useful ...Read more

SuiteCRM pros and cons

  • Intuitive and user-friendly, making it easy to set up dashboards and manage tasks with little technical expertise.

  • Highly customizable with open-source capabilities, allowing businesses to tailor the system to specific needs.

  • Cost-effective solution, available for free with no license costs, making it appealing for small businesses and startups.

  • Comprehensive tool for managing sales, marketing, lead generation, and customer support in one platform.

  • Outdated and less modern user interface (UI), which many users find unattractive and not intuitive enough.

  • Mobile version is either unavailable or problematic, limiting accessibility and usability on the go.

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Showing 81-90 out of 109

08/10/18

4.5 out of 5

Buen CRM

What do you like best? Un excelente CRM que puedes instalar en tu servidor para poder desarrollar todas tus gestiones empresariales. Fácil de manejar. What do you dislike? Algunos plugins interesantes son de pago Recommendations to others considering the product Es un buen ERP, pero necesitas buenos conocimientos para poder desarrollar su máximo potencial. What business problems are you solving with the product? What benefits have you realized? El manejo de la empresa, gestión de ...

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07/31/18

3.5 out of 5

Successful CRM

What do you like best? I like this CRM because it allows you to create very editable and complete sales action plans. I use it in my day to day to have a record of all the actions that I carry out with my clients or prospects. What do you dislike? At first I found it difficult to understand how to create campaigns filtered according to my interests. After reading a bit it has been easier. Recommendations to others considering the product I have tried other CRM's and particularly CRM ...

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07/31/18

3.5 out of 5

Free Suite CRM in the cloud review

What do you like best? Its robustness. Several years in the market. Fork of the well known Sugar CRM. What do you dislike? Old fashioned look and feel. Several third party plugins which are very expensive. Recommendations to others considering the product It is free. It is open source. Plugins are very expensive. Any customization, you have to code in PHP or JS. I would recommend it if you are short in budget and are not looking for bells and whistles. What business problems are ...

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07/30/18

4.5 out of 5

SuiteCRM, tan potente como lo imagines

What do you like best? Esta suite es todo lo que una pyme quiere y necesita. De licencia gratuita y tan escalarle como quieras. Se adapta a todo tipo de trabajos, viene con multitud de formularios con decenas de campos y si no te vale puedes crear todos los campos que necesites. Puedes generar búsquedas personalizables y modificar casi el 100% de los formularios. Gestionable por usuarios con permisos y por lo que la seguridad esta asegurada. Dispone también de versión movil por lo que no ...

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07/30/18

1.5 out of 5

Needs Some Integration Improvements

What do you like best? SuiteCRM is an open-source, free CRM system that does many of the tasks that a much more expensive CRM system would offer. What do you dislike? The integration with Microsoft Outlook simply did not work. Once contacting their support team, there was still no help or solutions provided. Recommendations to others considering the product Make sure you have a good in-house team of tech support to keep you working through issues. What business problems are you ...

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07/25/18

3.5 out of 5

Suite CRM review

What do you like best? It is a pretty solid CRM for being free. What do you dislike? There are some bugs, such as it won’t let you go back unless you refresh the screen What business problems are you solving with the product? What benefits have you realized? Using the CRM to navigate our sales leads

06/17/18

3 out of 5

great

What do you like best? I love how in depth with analysis data you can go What do you dislike? I really think you guys should ad an easy button What business problems are you solving with the product? What benefits have you realized? Environmental

04/04/18

3.5 out of 5

Old and functional

What do you like best? Simple interface and easy to use and understand. It's very manageable in terms of coding and trying to make it work with autodialer and lead management technology. What do you dislike? Integration has always been an issue with this software. Even though it may integrate with many other software for different types of campaigns, it doesn't work quite well and it takes a lot of time and effort than simply getting a more commercial CRM like SalesForce or HubSpot. ...

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03/28/18

4.5 out of 5

Great opensource CRM

What do you like best? I love the possibility to modify and tailor it to our needs. It offers all and more than other paid alternatives. What do you dislike? To be honest, I don't like the design and the code is a little bit complex, but when you get to know it, you can do pretty much anything. Recommendations to others considering the product If you're looking for a CRM system, that you can modify and tailor to your needs, I'd say SuiteCRM is the peace of software for you. I't lets ...

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01/31/18

4.5 out of 5

Entire Suite is very helpful

What do you like best? This suite provides a lot of organization, combination of excellent parts. Easy to use. What do you dislike? I feel like I am constantly logging in and unsure of where to click. It can be a little clunky at times. Recommendations to others considering the product This product should help you a lot. As a user, I feel as though this is the best option on the market. What business problems are you solving with the product? What benefits have you realized? It ...

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