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8.9

Spot Score

SuiteCRM - CRM Software

SuiteCRM Reviews in April 2025: User Ratings, Pros & Cons

Efficiently manage customer relationships and data.

4.3

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SuiteCRM Reviews & Ratings

4.3

Very Good

Based on 91 ratings & 109 reviews

Rating Distribution

Excellent

(79)

Very Good

(23)

Good

(4)

Poor

(2)

Terible

(1)

Expert's Review

SuiteCRM has consistently proven itself as a robust and cost-effective solution for businesses looking to enhance their customer relationship management processes. Its open-source nature is a standout feature, offering unparalleled customization options that cater to the specific needs of companies across industries. The platform is packed with useful ...Read more

SuiteCRM pros and cons

  • Intuitive and user-friendly, making it easy to set up dashboards and manage tasks with little technical expertise.

  • Highly customizable with open-source capabilities, allowing businesses to tailor the system to specific needs.

  • Cost-effective solution, available for free with no license costs, making it appealing for small businesses and startups.

  • Comprehensive tool for managing sales, marketing, lead generation, and customer support in one platform.

  • Outdated and less modern user interface (UI), which many users find unattractive and not intuitive enough.

  • Mobile version is either unavailable or problematic, limiting accessibility and usability on the go.

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Showing 71-80 out of 109

01/14/19

5 out of 5

Easy to use and a great tool

What do you like best? SuiteCRM is one of the best Customer Relation Management systems that I personally used. I've used other software in my previous lines of work but I prefer SuiteCRM hands down. SuiteCRM is useful when I need to call or email patients to set up meetings. It is easy to manage accounts with importing, exporting, and merging records. My favorite feature is the survey feature, it comes in handy to know what our patients like best. What do you dislike? SuiteCRM is a ...

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12/01/18

3.5 out of 5

A free CRM that meets all your needs

What do you like best? I like suite CRM, because it’s a free and open source CRM that is easy to install on any Wordpress website. It make managing clients easy as I can keep track of emails calls and clients. What do you dislike? I dislike that it is very buggy. For instance when you click the title on your dashboard it’ll prompt you to change what card is displaying. Also too many clicks can make the website crash and keep it down for a while. Recommendations to others considering ...

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11/25/18

3 out of 5

A free open source CRM

What do you like best? I prefer to use this crm compared to the new ones offered to new salesmen (Salesforce. Suite CRM is completely free and open source, which allows our developers to create tools for us that can help us engage with a client. What do you dislike? I dislike the vanilla version due to how buggy it is, it isn't a stable CRM as a standalone product. It is a product, you'll need to work on to get the most out of your business and it runs on PHP, it is very easy to work ...

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11/11/18

5 out of 5

Great Program

What do you like best? I like this software because it gives me an advantage to be able to contact more clients and don't have to search multiple sites. What do you dislike? There is nothing that I do not like about this program. What business problems are you solving with the product? What benefits have you realized? I am able to use this program to contact more clients.

11/11/18

4.5 out of 5

Best Open Source CRM

What do you like best? SuiteCRM is one of the best free open source. We can easily customize any module of SuiteCRM. Integrate with MailChimp, Outlook and all other third-party application. Bettery Partner support What do you dislike? Limited official support and less number of good partner What business problems are you solving with the product? What benefits have you realized? We specially work on content delivery and affiliate promotion. So we are searching for free ...

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09/26/18

5 out of 5

Great Program

What do you like best? The simplicity of the program. It was very user-friendly What do you dislike? I wish this was found much was available much sooner What business problems are you solving with the product? What benefits have you realized? Legal

09/19/18

4 out of 5

Great

What do you like best? this is so easy to use and navigate, really makes my life a little easier What do you dislike? I’ve used other crms and I really don’t think there’s anything I dislike about this one! What business problems are you solving with the product? What benefits have you realized? Keeping clients organized!

09/12/18

5 out of 5

SuiteCRM really suited me

What do you like best? Easy to use. Customer support was great. What do you dislike? Customer support hotline by phone took a little longer than expected. Recommendations to others considering the product Highly recommend What business problems are you solving with the product? What benefits have you realized? Data entry. Fast and efficient

08/27/18

4.5 out of 5

User friendly and fast

What do you like best? Easy way to make and save reports. I really like the neat layout of their interface. What do you dislike? Some additional business intelligence features would be welcome What business problems are you solving with the product? What benefits have you realized? Mainly CRM and invoicing

08/12/18

3.5 out of 5

suiteCRM review

What do you like best? <With SuiteCRM, companies are able to maximize every opportunity and contact point with their potential clients and existing customers. Integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros. SuiteCRM best strength is make any customization and changes possible as you have full ...

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